Complaint History & Business Rating for Progressive Insurance - Headquarters

6300 Wilson Mills Rd, Mayfield Village, Ohio, 44143-2109, United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F
  • Industry: Insurance
  • Employees: 100 - 250
  • Est. Yearly Revenue: $250 mil.
  • Officer(s): Ms. Tricia Griffith

What Progressive Insurance - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Jeremiah B.
  • Recommended:No
  • On:20-Sep-2022
Jeremiah B. says: Worst customer service and worst on handling claims that you were liable for. Paid claim but didn't let me know the amount at all. They refuse to give me a breakdown on what repairs were made to other vehicle and then raised my rate over $300 a month. Now my premium is $865 a month th and this is first claim for an accident in 20 plus years of I surface coverage. They are crooks cause they settled with the only 1 quote they received from the other driver who insurance had been lapsed foe over 20 days when the accident happened. Seams like insurance scam. But Progressive doesn't give a damn about its customers they pay a claim and then pass it strait on the the client to screw them even more. What sadistic worthless company to be like this. They should not be allowed to sell any kind of insurance anywhere none of it is any good.
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  • Commented By:John B.
  • Recommended:No
  • On:17-Jun-2022
John B. says: Filed a claim 25 Apr. 2022 for damage done to my classic car by a trucking company insured by progressive, it is now 17 June 2022, this has been dragging out almost 2 months . I was told that I would receive a check for $1,400 for damages. Today I receive a check for $450 and $1,000 deductible. There is NOT supposed to be a deductible on this claim, I am NOT the policy holder. $450 doesn't even come close to repairs. Every time I call, I get a recording. DON'T insure with this company, all you get is the run around.
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  • Commented By:Katie F.
  • Recommended:No
  • On:19-Jan-2022
Katie F. says: They did not want to help me when I had to put in a claim, they did the investigation and denied my claim. They denied my claim because I paid for my insurance and then the same day, I put in a claim that my car was stolen. Because apparently my car wasn't covered with insurance, which I had no idea about they will not cover it at all. My car was stolen and involved in an accident on the 5th of January at 2 am and I paid my insurance at 9 am, Had no idea my car was stolen until 10 am, and had no idea it was in an accident until 12 pm.
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  • Commented By:Brandon M.
  • Recommended:No
  • On:03-Nov-2021
Brandon M. says: I sat for 8hours for roadside assistance that never came. They paid for a lift ride and denied that until I got a receipt number. I was treated like a criminal since day one and it's embarrassing.
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  • Commented By:Patricia M.
  • Recommended:No
  • On:07-Sep-2021
Patricia M. says: Very unprofessional agents who like to play games by hanging up on you when you request to be removed from their automatic billing or have your policy cancelled. This company seems to be desperate and greedy. Will NOT be renewing with this company.
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Progressive Insurance - Headquarters’s Complaint History (6):

6 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. Progressive Insurance - Headquarters

    For:
    • Commercial / Other dispute
    Claimant says:<p style="text-align: left;">I was involved in a auto accident and at the time I was covered by Progressive Insurance. I was driving south bound home when I encountered a deer in the road. Something not all that uncommon when you live near the mountains and hills in California. To avoid hitting the deer I swerved to the right which landed my car st...
    • Claim
    • Seeking:

    Susan A vs. Progressive Insurance Company

    For:
    • Commercial / Other dispute
    Claimant says:OK, I have been fuming about this for almost 3 years, now I have to say it. I HATE FLO!!! She lies, Progressive Insurance does not back up its claims. We had our boat insurance with them for several years and they were happy to take our premiums over that time. We never had a claim until about 3 years ago. Our 6 year old, 21 Lowes Pontoon boa...
    • Claim
    • Seeking:

    Ruth Roberts vs. Progressive Insurance

    For:
    • Bad business practices
    Claimant says:Need to know who I can contact regarding them filing a claim with the Lexiss Nexis on a Comprehensive auto which never was meant to be a claim. We need to change the laws regarding them putting claims through that never happen. I need to contact the proper agency or representative to stop this from happening to anyone else. Not fair and totally w...

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