Public Mediation

William Smith vs. Patriot Plumbing Service, Inc.

W. S. vs. Patriot Plumbing Service, Inc.
CONTRACTOR # CFCO57226, 327 Parque Dr Ste 5, Ormond Beach, Florida, 32174-8834, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1307756
    • Amount Involved: 175.80
    • Filed On: Feb 10, 2020
    • Posted On: Feb 21, 2020
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Other
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Statement of Claim
Claimant says:
"Before making an appointment I called their offices (386-671-9015) to confirm their charges.  I was told their service call to determine the problem with my shower would be $95.00 plus charge for any parts needed to repair the turning knob.  They found the problem to be a Stem Adapter.  They did no repairs and said they would order the Stem Adapter and come back to install it.  A real simple job.  However they charged me $270.80, when I ask why so high and that is not what they had told me about their charges, the owner a man name Jimi said that price included the part which would only be about twenty some dollars and their coming back to install it.  So I paid him the $270.80, which was still much higher than their quote!  Then around Jan. 24th Jimi called me the part was in. However, he wanted another $130.00 to bring the part and install it!!!! Wow, a total of $400.80. Part was only $20.00 his charge for a simple job and less than 1 hour total time was $380.80!!!  I told him I could not afford to pay such an extreme amt. And, that I wanted a refund of $175.80 since I was told the initial service call was $95.00. But I could pick up the part and since it was  only a 10 min. job to install it a retired plumber friend would install it for me.  Then he could pay me back the difference of $155.80.  He was also aware that my wife had a recent serious accident with a cast on her arm and hand and needed the shower with the portable shower head to use, since she could not take a bath.  He didn't care!!!  Instead he would not let me pick up the new part.  I then went to his shop and picked up the broken original stem adapter he had taken, so I could maybe order it myself and have it installed.  I met him on this visit and ask again to please give me the new part for my wife's sake.  He would not even answer me, I left.  I want a refund of the $175.80.  I would never recommend this company, the owner's estiamates or his word are useless.  
Mr. William Smith"
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What Claimant Wants Hide
Message from Claimant: My original claim was for $175.80, it remains the same, see my initial claim background with full details that clearly explains everything and clearly states my claim against Patriot Plumbing Service Inc. was and still remains to be $175.80 !!!
1. Patriot Plumbing Service, Inc. Mar 03, 2020 $175.80
Cash total : $175.80
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Respondent's Counteroffer

There has been no response to this claim from Patriot Plumbing Service, Inc.. This claim will remain posted until resolved
Offer History
Feb 10, 2020
Claimant's Terms of Settlement to Patriot Plumbing Service, Inc.
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  • Contributed Solution: by George Maxwell On 03-09-2020
    Patriot Plumbing should apologize for error and finish repair... More...
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