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Claimant's opinion: See all details above in complaint.
Claimant's opinion: See complaint details
A plumber has to include travel time, cost of maintaining parts inventory, etc. in their rates. A service call fee usually includes an hour of work.
Unless the diagnosis was unusually difficult, or the plumber was inexperienced/unqualified, I can't imagine that it took longer than an hour. The part itself is just a few dollars, but since the plumber had to use professional time ordering it, processing it, etc. etc., $20 isn't excessive.
You say that you were told that what you paid, $270.80, would be the total cost for the repair. And yet then you were told it would cost another $130.
I recently had a plumber out for a leaking shower; he quickly diagnosed and fixed that, but I then asked him to look at two more minor problems. He diagnosed those issues as well but since he didn't have the parts with him, went to the store to get them, returned, and fixed everything. I'd say his total time was 3-4 hours and he is a master plumber; his bill was $235.
It is a pity that the company has not responded, but unless there is considerably more to the story, I think the claimant's frustration is reasonable. If the facts are as the claimant says, then my recommendation would be that the company finish the work for the agreed price of $270.80. If Jimi simply forgot that you had already paid that much, then he should apologize for the error and finish the work.
There is never any upside to painting yourself into a corner and then refusing to admit a mistake.
Of course, it may be that the claimant has now done the work. In that case, it would be reasonable to reimburse the $270 less the service call fee (unless the time spent was longer than an hour) and the cost for the part, which Patriot Plumbing already spent time and money on.
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