Public Mediation

Defective product from PARTY CITY

F. M. vs. Party City
Madison, United States
Amount Involved: $84.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3296580
    • Amount Involved: 84.99
    • Filed On: Oct 13, 2011
    • Posted On: Oct 28, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"On Oct. 4, 2011, I purchased a "Fog Machine" for Halloween for $59.99 from the PARTY CITY store in Madison, TN. Yesterday (10/10/11), I had opened it and tried it out. I was NOT satisfied with how it worked. I put the 'machine' back in the box and called about returning it and was asked if I had the original receipt, in which I did. The receipt states " We will GLADLY refund or exchange any Halloween costumes, items, and accessories with original receipt before 10/25/11..."
I was told on the phone that they would not refund my money because it is an "electronic device" and they had signs "all over the store" that stated they would not refund or exchange electronic items..( I did not notice ONE sign ANYwhere at the time I purchased the fog machine!)"
They problem is..the "item" I purchased wasnt working right when I took it out of box!! I called the store and talked to manager, that didn't work so I went as far as calling the corporate office. I was told by them that they SHOULD refund my money since I had receipt.
For that reason alone (it wasnt working properly/wasn't satisfied with how it worked for what it cost when I opened it), I should get a full refund!
"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 10-13-2011 — refund on faulty equipment
What Claimant Wants Hide
1. Refund: "Ground Fog Machine" Oct 25, 2011 $59.99
2. Pay me for my time: 2 hours @ $12.50/hr. Oct 25, 2011 $25.00
Cash total : $84.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Party City. This claim will remain posted until resolved
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