Public Mediation

M.D. vs. Uber.Com

Uber charged me when Uber driver cancelled my ride

S. T. vs. Uber.Com - Uber Technologies
455 Market Street Suite 400, San Francisco, California, 94103, United States
Amount Involved: $55.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7349636
    • Amount Involved: 55.00
    • Filed On: Apr 12, 2017
    • Posted On: Apr 23, 2017
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I received an email about a random $5 charge Uber made to my credit card because the UBER DRIVER cancelled my UBER POOL request.
The email shows this:
1.41 PM: Time you accepted the request
1.47 PM: Time driver cancelled your request
Possibly the driver cancelled my request and left me stranded because he'd been stabbed by an Uber Pool passenger, per recent news reports, in which case I'd feel terrible. However, I'd still be unable to see why the heck Uber saw fit to charge ME $5 for the inconvenience to ME.
I tried to challenge the charge but only got "If you think this was a mistake, please visit help.uber.com or tap Help..."
When I clicked through there was a maze of information and choices. The most likely was "My account has an unrecognized charge" - for which most of the options apparently relate to buddies using your app, presumably when they're, um, drunk and haranguing a driver.
Still, I have to enter my full credit card number which I don't have - because I use Apple Pay and the UBER app and don't often carry my cards unless I know I'll need them. UBER DOES have my card number, because UBER charged me. So why would I have to enter it again in the middle of a business trip?
The system seems designed to make it impossible to challenge charges.
I don't like to dispute charges on my credit card; I'd prefer to give the company a chance to make things right - but Uber seems not to want to make that too easy. Possibly most people don't read their emails or challenge crazy charges. I do.
I can't contact you. There's no phone number, no email address, not even a contact form.
Please fix this.
 
 
 
 































$5.00 






We'll connect another time, mark






April 12, 2017 | POOL 
























































 
01:41pm | Time you accepted the request





 
01:47pm | Time driver cancelled your request 











 
Requested pick up location | 18509 Pickup Location






























"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: Review your billing practices and refund procedures Apr 27, 2017 N/A
Cash
1. Refund: Charge for Uber driver cancelling Apr 27, 2017 $5.00
2. Pay me for my time: Trying to figure out how the heck I challenge this random charge Apr 27, 2017 $50.00
Just make me happy!
Claimant invites Uber.Com - Uber Technologies to make a fair offer to resolve this complaint.
Cash total : $55.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Uber.Com - Uber Technologies. This claim will remain posted until resolved
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  • Contributed Solution: by Jasmin Ellis-Logan On 04-24-2017
    View more
    Whenever I found issues in my charges with Uber, they have been resolved the next day, and they've given me the refund when the driver cancels after 5 minutes. Try emailing support@uber.com and explaining your problem.
If you are a party to this claim, click here.
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