Public Mediation

Herman Jackson vs. Net Spend

H. J. vs. Netspend Pre-Paid Cards
701 Brazos St Ste 1200, Austin, Texas, 78701, United States
Amount Involved: $2,944.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"My name is Herman Ray Jackson, birth date, 01/04/1972. Mailing Address, 1201 3rd. st. NW. Alb.NM. 87102. SSI #****4995. I lost my wallet around March/ 01/2017. On March/03/2017, went into jail, at M.D.C. in Albuquerque, N.M. My release from there was Nov/01/2017. After a month of trying to get a call to Net Spend, through my caseworker .In May/00/2017. I talked with a guy named Kars a supervisor that works at Net Spend. I advised him that i was in jail and to not send my card to any address because he told me that he could not send it to me while i was in there. i asked for him to not send my card to any address to freeze the account in tell, i was able to get out and call and send them proof of my identity. reference # 5888860922 claim # 3369117, #3749439, # 3497496. i missed a call because i was sick, from the dispute dept. Asked for a call bake and never received one. Then received a few letters saying the pin was never changed and it matched a sending habit of old transactions, basically blowing off the fact of my fax that was sent to them of my were a bouts at the time of the transactions were being placed, or the fact that i asked in May, 2017. A supervisor, named Kars. To freeze my account because i was in jail. Come to find out all my money hasn't been returned to me. I've a police report about it and just want my money back. This is my disability money. I had no way of using my money or would ever let anyone have my money while i was in jail someone took that money. (505) 582-0281, my card should of been stopped in may but it wasn't."
...
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Additional Communication Between Claimant and Netspend Pre-Paid Cards Hide
  • Jan 16, 2018, Claiming party added:

  • Herman Ray Jackson, 01/04/2018. hrjackson1472@gmail.com . (505)582-0281

  • Jan 24, 2018, Netspend Pre-Paid Cards (responding party) added:

  • Dear Mr. Jackson,

    We regret to hear about the problems you experienced with our service.

    When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that customers receive when opening an account. Weve re-reviewed your dispute claim and determined that it was handled correctly.

    We have attempted to reach you on several different occasions to explain our conclusion, but we were not successful in speaking with you. A letter detailing your dispute investigation was mailed to your address on file.

    Should you have any questions or concerns, please feel free to contact us at social@netspend.com.

    Thank you,

    Netspend

What Claimant Wants Hide
1. Refund: disability Mar 03, 2017 $1,472.00
2. Refund: disabilty Nov 01, 2017 $1,472.00
3. Other – Pay for claim posting cost Mar 03, 2017 $14.99
Just make me happy!
Claimant invites Netspend Pre-Paid Cards to make a fair offer to resolve this complaint.
Cash total : $2,958.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Dear Mr. Jackson,

    We regret to hear about the problems you experienced with our service.

    When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that customers receive when opening an account. We’ve re-reviewed your dispute claim and determined that it was handled correctly.

    We have attempted to reach you on several different occasions to explain our conclusion, but we were not successful in speaking with you. Should you have any questions or concerns, please feel free to contact us at social@netspend.com.

    Thank you,

    Netspend"

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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