Public Mediation

R.S. vs. Midas, West Alexis Rd., Toledo, Oh

R. S. vs. Midas - West Alexis Rd., Toledo, Oh
1111 W Alexis Rd, Toledo, Ohio, 43612-4203, United States
Amount Involved: $1,162.00
    • Claimant Seeks: View.
    • Claim #: 3995337
    • Amount Involved: 1,162.00
    • Filed On: May 15, 2017
    • Posted On: May 26, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
View less
Rate or Review on Midas - West ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On 3-27-17, my wife and I were returning home (Toledo area) from Illinois.  We noticed an unusual sound coming from the front left wheel, so we exited off I-75 into Lima, OH.  On our way (at 15 MPH)to a Firestone dealer, the wheel came off as a result of 5 studs having broken off from the wheel hub assembly.  We were fortunate that it did not happen at 70 MPH on I-75.  The car was towed to the Firestone dealer in Lima, OH, and we were told that he could have it fixed by mid-morning.  He informed us that this occurs for one of three reasons:  1) studs wearing out (rarely, and what are the chances that all 5 would wear out simultaneously?)  2) under torqued lug nuts, but Midas had rotated the tires 2500 miles ago, and if the lug nuts were not properly tightened, one would notice as soon as you left the Midas store  3) OVER torqued lug nuts, and he said that this was the case in most situations where the wheel comes off, as the studs get stretched and subsequently weakened from this action.  The cost of a new wheel hub assembly was $390.00, and lodging at a Lima, OH Fairfield Inn (we were only 65 miles from home) was $115.00.
I called Midas the next morning, and they said to bring the car in when I got back to Toledo.  When I did, I was told to submit my bills to them, and they would fax them to the District Manager.  In addition to the wheel hub assembly, there were 2 dents in the side panel just above the wheel.  These were caused by the car tilting to that side when the wheel snapped.  A body shop in Temperance, MI performed an estimate to repair the damage at $772.03.  These 2 bills were faxed to the District Manager, Mark Adkins.  I did not include the hotel bill, even though we were inconvenienced to spending the night in Lima, OH only 65 miles from home.  I was told that Mr. Adkins would be in touch with me.  After waiting approximately 3 weeks for the phone call, I called him twice on 4-26-17 - both times, the call went to voice mail.  Finally, after threatening legal action, he called the next day.  Basically, he said that without the broken studs what proof did we have?  When I told him that when our car was basically straddling the shoulder of the road and a bank leading to a ditch, it would have been impossible to locate the studs in the weeds.  Both my wife and I are retired and in our 70's.  I could not believe how rude and disrespectful that Mr. Adkins was, considering that we could have been seriously hurt or even killed had the wheel come off at a high rate of speed on the interstate.  The manager (Bob) at the local Midas where we have had literally all repairs on all of our cars for the past 30 years is a former student of mine.  He was very apologetic and cosiderate about our ordeal, something that Mark Adkins was not.
 "
...
Reply Have a similar problem?
Additional Communication Between Claimant and Midas - West Alexis Rd., Toledo, Oh Hide
  • May 16, 2017, Claiming party added:

  • First paragraph: . . . result of 5 studs having broken off from the wheel hub assembly.

    Third paragraph: . . . with whom I spoke (Tanisha), took notes on my complaint, and assured me that I would be hearing from Corporate Office, but as of now, I have heard from no one. Does anyone from Midas care about the rights and feelings of others, especially 30+ year customers?

What Claimant Wants Hide
1. Compensation: compensation May 05, 2017 $1,162.00
2. Other – Pay for claim posting cost May 05, 2017 $14.99
Cash total : $1,176.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim