Public Mediation

lowes-Dispute-#2891724

D. J. vs. Lowe's Home Improvement
1000 Lowes Blvd, Mooresville, 28117, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 2891724
    • Amount Involved: N/A
    • Filed On: Apr 13, 2012
    • Posted On: Apr 24, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I have had an credit account with Lowes since 2006. I have paid my bills faithfully each month without failure. Today when my wife logged on to my account to pay the bill, there was an alert in red saying that my account has been closed to future purchases. When I called Lowes to inquire why my account has been closed, I was informed that a random credit check has been performed and they decided to close my account based on that report, not based on my payment history with Lowes Consumer Credit. I have been faithfully paying my account each month since my account was opened. It is my wish to rebuild my credit and I was using my Lowes account as one of the mediums to do so.
When I called Lowes, they refused to explain why my account has been closed, they just transfered me from one person to another who told me that I would be receiving a letter within the next 30 days. They refused to render any assistance at reactivating my account. I am in the process of remodeling my house and the use of my Lowes credit account is important to the completion of the remodel. When I repeatedly asked to speak with a supervisor, I was transfered from one associate to another, who told me they were the supervisor. The last associate that I spoke to who's name was Carol, told me she was the highest ranking supervisor. After speaking with her for almost 10 minutes, I asked to speak to her supervisor and she told me one minute I'll transfer you and then she hung up. During the conversation with her I asked who reviews the accounts, she said the review office, I asked to speak with them and was told that they don't have phones."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: restore my account to open status Apr 28, 2012 N/A
2. Apology: I want an apology for the damage to my credit report, and for the rudeness of their customer service employees. Apr 28, 2012 N/A
3. Change of policy: Use the consumers payment record with your company as a grounds for whether or not an account should be closed Apr 28, 2012 N/A
4. Remove the closing of my account from my credit reports, by closing my accounts they have put a mark against me on my credit reports with the 3 credit agencies. Apr 28, 2012 N/A
Cash
1. Other – Copy claim to regulators Apr 28, 2012 $14.95
2. Other – Pay for claim posting cost Apr 28, 2012 $7.95
Cash total : $22.90
Non-cash: 4 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Lowe's Home Improvement. This claim will remain posted until resolved
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  • Comment: by Carolyn Haines — Online mediator
    • On: 05-27-2012
    View more
  • Unfortunately you can't make someone give you credit so I don't see how you can pursue this. But with so many people in the same position, I don't understand why Lowes would close an account in good standing. Everyone lives somewhere and all the people who lost their houses will buy or rent new ones and they'll need stuff. I'm sorry this happened but it's Lowes loss.
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