Public Mediation

My Claim vs. Wow (Knology)

I. L. vs. Knology, Inc., Dba Wow
1241 O G Skinner Dr., West Point, Georgia, 31833-1789, United States
Amount Involved: $4,100.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I agreed to pay one specific price when I signed up for cable-Internet service with WOW. This agreement was quoted several times and should be on the recording when I signed up for the service. They are now charging me usurious fees and the bill is not coming out to what I originally agreed to. They (WOW) are in violation of the contract I agreed to over the phone when I signed up for the Internet-cable service. As stated previously the price I agreed to pay monthly is (or should be) on the recording when I signed up for service. I agreed to pay $51.99 monthly, they are sending me bills of $99.00. I realize the first month's bill is higher but the other months which I agreed to pay should be between $51.99 and $56.99.

"
...
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Claimant timeline (1) - Hide
  • 10-20-2016 — Opened complaint vs. wow (Knology).
Additional Communication Between Claimant and Knology, Inc., Dba Wow Hide
  • Dec 06, 2016, Knology, Inc., dba WOW (responding party) added:

  • They (WOW) are making false statements, I never did signed up nor agreed to getting a different plan.  They are clearly trying to gloss over this matter.  The initial contract that was made is still in effect, so that their breach of contract still remains.  The matter can be resolved if WOW would stop sending me usurious bills and by making me an equitable and fair offer.     12/06/16

  • Dec 15, 2016, Claiming party added:

  • They, Wow, have now sent me this months bill of $108. dollars, this is after I sent them a payment for last months bill.

What Claimant Wants Hide
1. Compensation: For stress and aggravation in this matter, Nov 18, 2016 $1,000.00
2. Damages: Cost of seeking a fair settlement. Nov 18, 2016 $1,000.00
3. Refund: Of money paid Nov 18, 2016 $100.00
4. Pay me for my time: Time waiting for installer and time spent in this matter, Nov 18, 2016 $1,000.00
5. Void of contract since they violsted the agreement made when I signed up for service. Plus incovenience. Nov 18, 2016 $1,000.00
6. Other – Pay for claim posting cost Nov 18, 2016 $7.99
Just make me happy!
Claimant invites Knology, Inc., dba WOW to make a fair offer to resolve this complaint.
Cash total : $4,107.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "We have gone over this customer bill with him multiple times and explained how the pricing works and that he is getting the price he signed up for. The customer has since changed his package and agreed to the new terms for the new package."

This claim will remain posted until resolved.

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  • Comment: by Claimant On: 12-06-2016
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  • They (WOW) are making false statements, I never did signed up nor agreed to getting a different plan.  They are clearly trying to gloss over this matter.  The initial contract that was made is still in effect, so that their breach of contract still remains.  The matter can be resolved if WOW would stop sending me usurious bills and by making me an equitable and fair offer.     12/06/16 


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