Public Mediation

R.G. vs. Kanderian Enterprises Inc. - Astoria VR Virtual Reality Headsets

Ripped off by Kanderian Enterprises

R. G. vs. Kanderian Enterprises Inc. - Astoria Vr Virtual Reality Headsets
View less
Rate or Review on Kanderian Ent...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
"The items I purchased (Astoria VR Headsets) were advertised at buy 3 get 2 free. The advertised price was $29.99 x 3 = 89.97. However, my credit card was charged $145.00. I have called several times and have never reached a human being. I have also emailed and never got a response. The order was placed on line on Nov. 282016"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Kanderian Enterprises Inc. - Astoria Vr Virtual Reality Headsets Hide
  • Dec 06, 2016, () added:

  • Hello Rita,

    Your tracking number from FedEx is 784887893108. Our website clearly states the price for 5 units. 1 unit sells for a price of $59 and we sell 5 for $145. You are receiving 5 units for $145 which is a great deal. If you take the price of 1 unit and multiply it by 5, that normal price would be $295. Congratulations on getting an incredible discount!

  • Dec 06, 2016, Claiming party added:

  • Your on line offer states that if I buy 3 units they will be $29.99 each and get 2 free. That equates to $89.97, not $145.00. Therefore, I want a credit to my credit card of $55.03 or I will return all units and request a refund of $145.00 plus the $30 warranty

What Claimant Wants Hide
Message from Claimant: I would like a refund to my credit card of $55.00. I thought I was paying for three units at $30.00 each. I was charged $149.95. The ad was misleading.
1. Astoria VR Headsets Feb 15, 2017 $55.00
Cash total : $55.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. VR Headsets Feb 15, 2017 $145.00
Cash total : $145.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Dec 05, 2016
Claimant's Terms of Settlement to Kanderian Enterprises Inc. - Astoria VR Virtual Reality Headsets
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jim Kest — President And Founder Of My Own Consulting Company. Ford Retiree
    • On: 08-04-2017
    View more
  • I agree with comments from all information listed.   I am not going to give up and these crooks and will be following my personal claim until this is resolved.   I urge anyone that has dealings with this company to be very careful.   I have documentation to back every claim I make against them and are current pursuing action against them with CITI CEO.   Hopefully someone will get wise and put these birds out of business.  
  • Comment: by Christoper Baker — Online mediator
    • On: 04-17-2017
    View more
  • I also will be in on this lawsuit. I have ripped off by this company.  Never received any product and was charged for it!! and forget trying to talk with somebody at this so called company because it will never happen....crooks!!
  • 0
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Rita Anita Linger On 02-18-2017
    View more
    I will be filing a claim as well. I was overcharged and immediately upon purchase requested a refund via their support email. I've sent emails have not received a response. I called their customer service #. It is just a recording. Bad company.
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Steven Albright (623 points) — Online mediator
    • On: 02-01-2017
    View more
  • This is a bizarre second response from the company. I read the additional communication and in THAT response you obviously knew who the claimant is and gave his or her Fedex tracking number. My experience with this site is that you always know who the claimant is even if the public doesn't (I had a complaint filed against me and was able to resolve it lol so I've seen both sides). This response makes it seem like you're trying to snow the people following the complaint.
  • 2
  • Contributed Solution: by Kevin Sanders On 02-01-2017
    View more
    Hello, We have received and reviewed your peopleclaim complaint. I would like to get this resolved for you. Can you please provide your order number so we may investigate and come to a resolution on this matter. Thank you. - Astoria VR.
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Dave Mueller On 01-21-2017
    View more
    If you paid via a credit card I suggest you contact your bank that issued it and report to them what has happened. You will need to give them full details on how you have been defrauded. Your bank should handle it as a fraudulent charge.
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Dave Mueller (181 points) — Retired Since The End Of 2014. I'm A Professional Volunteer And Part-Time Uber Driver.
    • On: 01-21-2017
    View more
  • As I mentioned in an earlier reply I called their number listed at the website 844-602-3983 and received an RMA# from AstoriaVR.  I returned two headsets that I purchased to AstoriaVR 1773 Westborough Drive, Suite 120, Katy, TX 77449.  After a few days I sent a message via their customer service email inquiring as to when I could expect my full refund as promised.  I actually received a response, I was shocked.  A young man asked me via email for the UPS tracking # so he could check as to where my return was in their process and get I refunded.  By the way I shipped those back via UPS at a personal cost of $16.00 and made sure I could receive proof of delivery.  I gave them 5 days to refund my VISA.  When I didn't see it happen I contacted my bank that issued my VISA.  I explained the complete story to them.  I had documented all the addresses, conversations, RMA numbers, phone numbers etc. to the bank.  They teat these sort of issues as fraud thus they backed the funds out and gave me a full provisional credit.  The lesson I learned is to research a product first and check all reviews and not be taken in by flashy advertisement.  DM 
  • Comment: by Dave Mueller (181 points) — Retired Since The End Of 2014. I'm A Professional Volunteer And Part-Time Uber Driver.
    • On: 01-07-2017
    View more

  • Yesterday was the first time ever that anyone at support@astoriavr.com ever responded to my email.  One week or so ago I contacted their Customer Service Dept. (844-602-3983) I requested and received an RMA#.  I returned my 2 VR Headsets for a refund last week.  I asked a full refund because the headsets were not compatible with the Android phone that we planned on using it with.  I then sent a note to their Customer Service Dept. to follow-up on when I could expect the refund.  Their response was to ask me what the UPS tracking number was so they could check where my return was in the process.  I'm waiting for the refund now.  I will let you know what happens.

  • Comment: by Bob Mangione (918 points) — Import/Export, Travel A Lot, Talk To Everyone.
    • On: 01-07-2017
    View more
  • This address seems to be someone's home. The company may well be out of China with an accommodation address in the US. 
  • Comment: by Brian Stidham — Concerned Citizen
    • On: 01-06-2017
    View more

  • It is obvious that this company is not providing a product and service as advertised online during the Christmas season.  The company has failed to respond to any of my emails and i have not been capable of reaching them at the supplied phone number since 12/17/16.

    My wife and I both ordered the same product by accident.  I called to request a RMA number to return one set.  USPS claims that the supplied return address was incorrect when a delivery attempt was made on 12/24/16.  I have no confirmation if they were ever received, no sign of a credit to my CC as of today.

    I filed a complaint after recognizing that i received a product different than what was advertised at their online sight.  They will not reply to my email messages and you can not reach customer service at the listed phone number.


    This can't be a coincidence that everyone has had the same problem communicating to this company.  I am very upset that this kind of transaction can happen so easily without recourse by the government.





  • Comment: by Dave M (21 points) — Online mediator
    • On: 12-24-2016
    View more

  • I received the headsets (before Christmas) in a timely manner.  However, email inquiries to track shipment went unanswered.  I received the units and immediately I found an incompatibility.  My son-in-laws phone would not work due to the fact where the power button is located on the side of the phone.  Once placing it in the cradle of the headsets the pressure from the mechanism which holds (cradle) the phone in place shuts the Power off.  

    I just called and spoke to a representative this morning and was told there would be 30% restocking fee.  However, when I questioned the compatibility claim made on their advertisement they waived the fee and gave me an RA# and stated that I would receive the full credit with 4-7 days.  I will be shipping back when I return home from holidays.  It remains to be seen if I receive the full credit.  Thus far, I'm giving them the benefit of any doubt I made have had.  Dave M.

  • Comment: by Dennis Carr — 77 Years Old, Worked For 55 Years And 47 Was At The Postal Service
    • On: 12-22-2016
    View more

  • Jeez folks, it is shipped from China!  Relax, I just got mine yesterday.

    Unlike God it is not perfect, but it blew my socks off..

    Bought three and got five and Google wants you to pay three times more for the same thing..

See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim