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Claimant's opinion: When I went to pick up my Saturn in NM, the right rear tire and the check oil engine lights both went on immediately when placing the gear shift in reverse. The Right rear tire had a large nail in it and the check oil engine light indicated that an oil change was needed. We had flown in from out of state, provided advance notice of our arrival, yet had to wait until these unnecessary issues were resolved. Employees who drove the vehicle should have communicated to the service manager that these indicator lights were on so that he could have taken care of it before we arrived. When returning home to TX, our transmission began to leak on the second day of travel in Texas. We did not make it home. We left our vehicle three hours north of home. This placed both me and my husband in danger. As stated by the Service Manager in San Antonio "I don't know how this vehicle was even running. You two were very lucky."
Claimant's opinion: Saturn Oulook - poor design / quality of system; I lost money on a trade-in for another vehicle because I totally lost faith in my Saturn.
Claimant's opinion: I should have not been charged $293 for an unnecessary transmission fluid change, new filter, computer chip cleared; GM dealership in NM should have followed our instructions to check the transmission. They refused to and insisted that they first needed to do a 'service' which was not covered under the Powertrain Warranty. Given the condition of our vehicle, we could not drive it safely as it would not shift gears properly, so we left it and were charged although we contested the charges repeatedly. I also feel 'ripped off' because the expectation from any reasonable consumer is that when you have a vehicle under a warranty, a part (transmission) should be available somewhere in the country. This was not the case. The dealership informed us that it was on 'order and GM will have to build it". The delay caused inconvenience and unnecessary expenses in having to fly back to NM to pick up the Saturn.
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