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Claimant's opinion: Not honoring warranty is unfair and the person that service vehicle, apparently did faulty service, not up to their company standards and front service representative advises, customer abuse, therfore customer fault, customer to pay again.
Claimant's opinion: Less than one-year, vehicle disable, evidence of faulty work... not customer abuse
Claimant's opinion: I should not be paying ($400) for them inspecting their own work. They should release my vehicle at no charge, allowing for another service provider and give back funds already given March 2016, to cover the new cost of repairs
"Mr Frye first came to our location via a referral from a local mechanic on 03/14/16 at that point it was determined he needed internal transmission work and that we would need to remove transmission and inspect to give him a complete price, at that point we rebuilt it for the said amount he is claiming he wants back. Prior to him bringing it back to us on 01/09/2017 he had called his local mechanic which intern had called us complaining that the check engine light was on and from time to time would have trouble, I told the mechanic to have customer bring it in immediately to be repaired and check for this problem. When Mr Frye did not show up, several months went by and he put over 14,000 miles on it and continued to drive with the check engine light on, when it finally broke down he then had it towed to me and at that point told him we needed to take transmission out again and inspect on why it failed. I also asked him why he had not brought it in when he first experienced problem. We offer a 2 year 24,000 mile warranty not a guarantee. If he does not abide by the warranty and never shows up I cant be responsible for HIS actions. Not mine. I have called him for months. And no call from him also invited him down to show him and he has refused to come down. I was willing to work something out but not responding to me and my calls and leaving his car apart on my rack for months is not negotiating. If he doesn't call me to work this out I will be the one taking him to court for storage fees and him abandoning his vehicle here for over 90 days. All he had to do is communicate and come down here, and he chose not to bring it in till it blew up and that is customer abuse. He also claims that it was determined that it was faulty service, by whom? if he want he can contact me at any time to work this out. But it will not be done under a free replacement warranty. Warranties are just that they protect both parties if he has a problem and decides to ignore it and I have proof that he did. The light just didn't come on and the problem has been there for over 300 key starts. I understand his financial dilemma and I can not fix something if he doesn't bring it to our attention, driving it for fourteen thousand miles and waiting till it blows apart is not fair on his part. I will wait for his call."
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