Public Mediation

Direct TV-Dispute-#5221807

M. F. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
Amount Involved: $1,131,360.27
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 5221807
    • Amount Involved: 1,131,360.27
    • Filed On: Jul 01, 2013
    • Posted On: Jul 12, 2013
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"My daughter opened a Direct TV account in my name with my social security number, with my authorization and she used her credit card. My mother and I have the same name; I got behind with Direct TV. They sent a collection notice to my mother's address, they told her that I had used her name, date of birth and social security number to open the account. My convicted drug/convicted worker's compensation fraud sister used the Direct TV information provided along with other issues and alleged Elder Abuse and I got arrested. As a result, I lost my job."
...
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Additional Communication Between Claimant and Directv Hide
  • Jul 08, 2013, () added:

  • Thank you for contacting us on PeopleClaim! We pride ourselves on the accuracy of account information and even have specialized departments to look into possible fraud situations. I do need to clarify that I do not have access to DIRECTV account information through this avenue. To speak with us regarding any concerns with a DIRECTV account, please call us at (800) 531-5000 from 8:00 AM to 1:00 AM.

    Thank you,

    Rebecca
    DIRECTV Customer Service.

  • Jul 08, 2013, Claiming party added:

  • I tried comunicating with Direct tv when I was informed of the new allegations and they recuses yo talk yo me.

  • Jul 08, 2013, Claiming party added:

  • Non-case settlement is in addition to the cash settlement. My mother Aldo had a Direct tv account for a short period - 1 week because someone came to her door and convinced her to change from dish staying that she Would Get the same programa she like. She was not Happy, my daughter calles and explained the situation and was able to terminate the contractual. I believe the office combines my account into Heras believing it was the same perdón. But i sufre red the consecuences of your incompetent personnel. I had never had any negativa contact with las enforcement, this was the Most humiliating and degrading experiencia.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want a letter of apology from your representative Jul 16, 2013 N/A
2. I want employee terminated Jul 16, 2013 N/A
Cash
1. Compensation: pain and suffering for their negligence/defamation Jul 16, 2013 $500,000.00
2. Damages: pain and suffering for their negligence/defamation Jul 16, 2013 $500,000.00
3. Pay me for my time: Loss of wages starting 03/2011 - 4/2013 Jul 16, 2013 $103,000.00
4. Pay me interest $28,360.27
5. Other – Copy claim to regulators Jul 16, 2013 $14.99
6. Other – Pay for claim posting cost Jul 16, 2013 $7.99
7. Other – Physical delivery charges Jul 16, 2013 $2.99
Just make me happy!
Claimant invites DirecTV to make a fair offer to resolve this complaint.
Cash total : $1,131,386.24
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DirecTV. This claim will remain posted until resolved
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