Public Mediation

Comcast Cable-Dispute-#4717415

C. G. vs. Comcast - Comcast Xfinity
1701 Kennedy Boulevard, Philadelphia, Pennsylvania, 19103-2899, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4717415
    • Amount Involved: N/A
    • Filed On: May 02, 2012
    • Posted On: May 13, 2012
    • Complaint(s):
      • Overcharge or billing error
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Our Comcast bill has being $252.00 for the past year after we had to change on package because mu fiancée was laid off. Last month our bill was $286.86 we paid $399.00 leaving a $113.00 credit that we thought would be put towards our next bill. When my fiancée started getting unemployment we looked in to the home security that we purchased for $39.00 a month to be added on to our bill, we had to pay $200.00 for install which was ok. We were advised that we had to purchase their internet services for $31.99 a month which we agreed on 03/31/2012. 24 days later we had seen that they had a package that included internet for $31.99 as the triple play package. Today we received a bill for $$646.28 when we talked to Comcast he advised us that he didn’t know why we received a bill for $646.28 the bill he was seeing was $534.14, when I asked how is our bill that much he then said we were billed $282.00 for a partial payment for the internet, phone and cables we were using. I asked to speak to supervisor and was told that supervisor was not available, asked for corporate head quarters number to file complaint was told that he could not give to me."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. fix the myaccount and stop charging me for stuff i don'tr want or purchased May 17, 2012 N/A
Cash
1. Other – Pay for claim posting cost May 17, 2012 $7.95
Cash total : $7.95
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Comcast - Comcast Xfinity. This claim will remain posted until resolved
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