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Claimant's opinion: BookIt.Com caused me to miss out on a very much needed vacation that I had saved my money my time, and really needed. Then they had to pull their little scam on me like they do to so many others and I still can't get my money back on the airline ticket! They want to give me a voucher instead of my refund. Here is how they put it to you. At this time we show a flight credit in the amount of $572.08 USD. As previously advised you have up to one year from the original purchase date of June 22, 2013 to use your credit with American Airlines. When the credit is used, the airline will charge a $100 - $200 reissue fee and possible difference in fare for your new flights. Then they came up with another story read this one - In regards to your issue with "MCDONNELL DOUGLAS", this is the name of the aircraft you were to fly on. The ticket that was purchased was for "MARGIE MARIE POWELL". McDonnell Douglas was listed on your confirmation email, but only as part of your flight information in detail. Do they think we are all stupid? I called the American Airlines and gave them the ticket number and asked if I could get it updated and they told me only BookIt.com could do that! So come up with another one. Just check all the other stories out there under the Better Business Bureau complaints filed on them.
Claimant's opinion: No Service, you can call and set on the phone literally for hours and no one will ever answer the phone. You'll just sit there waiting on hold forever listening to the same thing over and over that there will be a $25 charge for updating/correcting the passengers name on the airline ticket. How convenient is that?
Claimant's opinion: This was a breach of contract the minute I received the airline ticket in the wrong name and I informed them immediately to not charge my credit until this was corrected! However they did it anyway two days later. After receiving numerous telephone calls that no one would answer at Customer Service and emails over & over daily.
Claimant's opinion: I have consistently repeated myself I want my money refunded I REFUSE TO BE RIPPED OFF BY BOOKIT.COM for ONE MORE PENNY OF MY MONEY! I THINK THEY OWE ME AT LEAST $3,500 IF NOT MORE JUST FOR ALL THE PAIN AND ANGUISH THEY HAVE PUT ME THROUGH! NO VACATION, TRYING TO GET MY MONEY REFUNDED, I'M STILL GETTING THE RUNAROUND FROM THEM AND THIS HAS DRAGGED ON FOR OVER THREE MONTHS OF MY LIFE!!!!!! ENOUGH IS ENOUGH!!! THEY HAVE PUT ME THROUGH ENOUGH. GIVE ME BACK MY MONEY THAT I WORKED REALLY HARD FOR.
Claimant's opinion: WHAT CUSTOMER SERVICE? THERE IS NONE. JUST HOURS AND HOURS AND HOURS OF NOTHING.
Claimant's opinion: THIS WHOLE THING THEY DO IS A RIP OFF!!! LOOK IT UP ON LINE..
Still no response or return of the funds that is due to my credit card.
Received email from Book.IT.com refusing to make any kind of settlement whatsoever, nor will they refund my money to the credit card company.
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