Public Mediation

My Claim vs. Bachman bernard chevrolet buick Dispute

J. S. vs. Bachman-Bernard Chevrolet Buick
3365 E Andrew Johnson Hwy, Greeneville, Tennessee, 37745-0967, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1000618
    • Amount Involved: N/A
    • Filed On: Jan 10, 2014
    • Posted On: Jan 21, 2014
    • Complaint(s):
      • "I just feel ripped off."
      • Poor Value for Money
      • Customer service runarounds
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"I recently purchased a used vehicle from a dealership and found during the test drive that the "low tire" indicator light was on. I asked the sales man to have the problem corrected and I would purchase the car, he agreed. The car was taken into the service department that day and I returned the following day to pick up the car. The light was out so I assumed the problem was corrected. A few days later the light came on again. I investigated and found that the value stem was damaged causing the tire to lose pressure so I returned to the dealership to have it repaired but was told by the service department they could not make the repair then and that I had to schedule an appointment. I told the service manager (Sandy) my observation of a damaged tire valve stem on the front passenger side tire was the apparent cause of the slow leak making the low tire indicator light to turn on. This is a driving hazard as described by the federal government making the dealership liable for knowingly selling a defective, hazardous vehicle. Since my wife uses the car everyday for work, I've had to add air to the tire every few days until I could get the car for a day for repairs. When I contacted the dealership to have it fixed, I was told by the service manager and one of Bachman Bernard's director's, "Donnie Williams, that I had to take the car to a brand name dealership to get it repaired because it was a "dealer only" service. The closest dealer for me is in Johnson City, Tennessee, some 20+ miles away. I contacted them, Wallace Imports, the dealer to order the part and set up an appointment but they could not order the part until Bachman Bernard gives them a P.O. I called Bachman Bernard back to notify them and they refused to cooperate or return my call. My complaint is that Bachman Bernard knowingly sold me a defective, unsafe vehicle and now they refuse to honor a commitment to safety to the public for which they are responsible."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Fix the problem Jan 25, 2014 N/A
2. Replace: Replace the damaged part Jan 25, 2014 N/A
3. Apology: A written apology for poor response to safety issues Jan 25, 2014 N/A
Cash
1. Other – Pay for claim posting cost Jan 25, 2014 $7.99
Cash total : $7.99
Non-cash: 3 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Bachman-Bernard Chevrolet Buick. This claim will remain posted until resolved
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