Public Mediation

Time Warner/At and T Dispute

R. S. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $3,700.00
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6288319
    • Amount Involved: 3,700.00
    • Filed On: Feb 01, 2014
    • Posted On: Feb 12, 2014
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"The problem is my business cellphone number that I have had for a number of years and use as my contact from my clients and past customers, on my business cards, website, flyers, etc. When a call is received by Time Warner land-line members from this telephone number, the incorrect identification(caller!D) is displayed.

I have spoken to Time Warner and AT and T a number of times trying to get this resolved. I have been promised by the Time Warner Company that they would resolve the issue. It has been a problem since November 2013."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: correct caller ID info Feb 16, 2014 N/A
Cash
1. Damages: expense to change business cards, signage and other documents needed for business Feb 16, 2014 $1,500.00
2. Recovery of Losses: lost business Feb 16, 2014 $2,200.00
3. Other – Pay for claim posting cost Feb 16, 2014 $7.99
4. Other – Physical delivery charges Feb 16, 2014 $2.99
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer to resolve this complaint.
Cash total : $3,710.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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