Public Mediation

UPSET HUSBAND vs. 1800 Flowers Co

HUSBAND ACCUSED OF FORGETTING WIFE ANNIVERSARY AND VALLENTINE GIFT WHEN 1800FLOWER DELIVERED THE FLOWER ON THE FEB. 15TH

S. E. vs. 1-800-Flowers.Com
1 Old Country Rd Ste 500, Carle Place, New York, 11514-1847, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1228418
    • Amount Involved: N/A
    • Filed On: Mar 22, 2021
    • Posted On: Apr 02, 2021
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"THE WORLD NEED TO KNOW THAT 1800 FLOWER COMPANY RUINED ME AND MY WIFE'S ANNIVERSARY AND VALENTINES LAST YEAR AND THIS YEAR.        ON MONTH OF FEBRUARY I CONTACT 1800 FLOWERS AND PLACED A ORDER A WEEK IN ADVANCE FOR 3 DOZEN ENCHANTED ROSES MEDLEY, WITH RED FOOTED VASE AND CHOCOLATE. THIS WAS A CELEBRATION OF 20 YEARS, AND EACH YEAR MY WIFE RECEIVED FLOWERS UNTIL I STARTED USING 1800 FLOWERS. THE COMPANY WAS INSTRUCTED TO SEND THE FLOWER TO HER OFFICE AT THE PRISMA BAPTIST HOSPITAL IN COLUMBIA SOUTH CAROLINA. THE FLOWERS DID NOT ARRIVE A DAY BEFORE VALENTINE ON HER JOB  AS I WAS TOLD THEY WOULD BE THERE, ALSO, ON FEB.14TH VALENTINE DAY THE FLOWERS STILL DID NOT ARRIVE. YES, I WAS VERY UPSET WITH THIS SITUATION BECAUSE MY WIFE THOUGHT THAT I HAD FORGOTTEN, EVERYONE RECEIVED FLOWERS THAT DAY EXCEPT HER.

THE FLOWERS WAS DELIVERD ON THE 15TH AND VALENTINE DAY WAS OVER AND MY WIFE HAD NO FLOWERS. AND IT WAS NOT WHAT I ORDERED, PLUS I PURCHASE A YEAR MEMBERSHIP PLAN. TRACKING #968284840862 PRODUCT #145324SRDV4CH2B. THE REPRESENTATIVE WAS NO HELP AT ALL NAME NADIA, AND JAN EANE, I TOLD HER THIS IS LIKE YOUR COMPANY SELLING ME A CHRISTMAS TREE THE DAY AFTER CHRISTMAS. IF THE CEO MR. CHRIS Mc.CANN AND JIM Mc.CANN LISTEN TO THE PHONE CONVERSATION RECORDS THEY WILL BE UPSET ALSO. SHE SAID WHY ARE YOU UPSET I GAVE YOU A CREDIT. AT THIS TIME I AM PURSUING PERSONAL DAMAGE AND RUINING OF A 20 YEAR TRADITION FOR A SUM OF $10K DOLLARS SETTLEMENT.

LAST YEAR ANNIVERSARY THE COMPANY DID NOT TAKE THE FLOWERS TO HER OFFICE AT THE HOSPITAL SECURITY FRONT DESK, THE JANITOR FOUND THEM OUTSIDE ON THE DOCK NEAR THE TRASH CAN AND BROUGHT THE FROZEN FLOWERS INSIDE TO SECURITY FRONT DESK. PLEASE PULL YOUR COMPANY, RECORDS FOR MY LAST YEAR ANNIVERSARY AS WELL, THE REP. LAST YEAR WAS VERY SYMPATHETIC AND ASURE ME THAT THIS WILL NOT HAPPEN AGAIN. I INFORMED THIS REP. THAT AS A CUSTOMER I HAVE A BIDING AGREEMENT WITH YOUR COMPANY WITH A PAYMENT IN FULL THEN YOUR COMPANY DID A BREACH OF CONTRACT, IN WHICH THE BUSINESS CONSUMER AFFAIRS WOULD AGREE. SORRY FOR THIS INCONVENIENCE ON MR.Mc.CANN BEHALF OF BEING PUBLIC RECOGNIZED INTERNET AWARD BY THE NEWS MEDIA."
...
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Additional Communication Between Claimant and 1-800-Flowers.Com Hide
  • Apr 08, 2021, Claiming party added:

  • To whom it may concern, or CEO: Chris McCann and Jim McCann, I assume you had time to conduct your own investigation with your phone provider to hear your representative response and feedback while on the phone. also check time and dates with your second party subcontractors that you use for your company. I am willing to reach a reduced Settlement sum of ($8,000) to close this case, only if your offer is not insulting. This Month is my wife birthday April 24th now, I must find a flower company who can help make up for the bad Memories. please respond back to bring this matter to a close.

  • Apr 23, 2021, Claiming party added:

  • This 1800flowers case will be viewed on: FACEBOOK,MAJOR SOCIAL MEDIA NET WORK,TWITTER,TIC TOK, ALSO ON THE LOCAL NEWS UNTIL THIS CASE IS CLOSED. LAST RESULT, WILL BE A SCHEDULE COURT DATE AND LET A JURY END THIS CASE.

What Claimant Wants Hide
1. PERSONAL DAMAGE Apr 22, 2021 $0.00
2. Other – Copy claim to regulators Apr 22, 2021 $14.99
3. Other – Pay for claim posting cost Apr 22, 2021 $14.99
4. Other – Physical delivery charges Apr 22, 2021 $4.99
Cash total : $34.97
  • 0
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Respondent's Counteroffer

There has been no response to this claim from 1-800-Flowers.com. This claim will remain posted until resolved
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  • Contributed Solution: by Sophie Blythe On 04-26-2021
    View more
    The only reason 1-800-FLOWERS can charge truly exorbitant prices is the perceived Romance/indefinable joy, and they totally and unacceptably blew it More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 04-21-2021
    1 comment
    1-800-Flowers.com needs to refund all charges from last year and this year plus membership; they also need to send a giant bunch of roses and a box of chocolates to your wife. More...
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