Public Mediation

My Claim vs. Sears Home Improvement Products, Inc

T. M. vs. Sears Home Services - Headquarters
3333 Beverly Rd - B6-258B Hoffman Estates, Illinois, 60179-0002, 1024 Florida Central Pkwy, Longwood, Florida, 32750-7579, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5083034
    • Amount Involved: N/A
    • Filed On: Jan 10, 2016
    • Posted On: Jan 26, 2016
    • Complaint(s):
      • Unfulfilled promises
      • Property damage or loss
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"In early October this year, I contacted Sears regarding three insulated windows needing repair or replacement. One insulated window actually had ice formed on its inside last year. A technician arrived here on Oct. 22 and repaired one widow and left with broken parts from the second window. The charge for his visit was $100.00 Several weeks later, he returned with the new parts and repaired the second window. I showed him photos of the heavy moisture on the third and one other window and he took pictures of these photos. Since then, despite repeated calls to Sears Home Improvement, we have had no response regarding replacement of these windows. On sub- freezing days, they continues to produce about three inches of moisture on both the lower and upper glass of this double hung window. The electric heat turns on frequently to compensate for the lower temperature in the room caused by these defective insulated windows.
It is now more than three months since in I first reported the problem with this window. In the past few years, problems with windows have been taken care of in a reasonably amount of time. Not so this year!

Sears Home Improvement Products, Inc
Ann 570-282-8962
New Jersey North, NJ"
...
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Exhibits View
Additional Communication Between Claimant and Sears Home Services - Headquarters Hide
  • Jan 28, 2016, () added:

  • Add your information


    January 28, 2016




    PeopleClaim
    Attn: Mediator

    Our File No: 6666843
    Your File No: 5083034-198644/Tom Moore
    Via: PeopleClaim Website

    Dear Mediator,

    This letter serves to confirm that Sears Home Improvement Products (SHIP) has been in contact with Mr. Moore. The two sashes have been ordered and can take up to three weeks to be delivered. Once the sashes have come in, Mr. Moore will be contacted to schedule the repair. I will provide you with updates accordingly.

    Thank you for your time, effort and patience during the investigation process. If you have any questions or concerns, please contact me directly at 800-222-5030 extension 5591, or via email at Kimberly.Murray@searshomepro.com.

    Sincerely,



    Kimberly Murray
    SHIP/HI Regulatory Complaint Specialist

    cc: Tom Moore via 1st Class Postage
    here

  • Feb 17, 2016, () added:

  • Add your information here


    February 17, 2016




    PeopleClaim
    Attn: Mediator

    Our File No: 6666843
    Your File No: 5083034-198644/Tom Moore
    Via: PeopleClaim Website

    Dear Mediator,

    This letter serves to confirm that Sears Home Improvement Products (SHIP) has been in contact with Mr. Moore. He confirmed the two sashes were replaced on 02/12. Mr. Moore advised that all issues have been addressed and he has no additional questions or concerns.

    At this time, we respectfully request that you close your file. On behalf of SHIP, please know that we value Mr. Moore as a customer and appreciate his patronage. If you have any questions or concerns, please contact me directly at 407-551-5591 or via email at Kimberly.Murray@searshomepro.com.

    Sincerely,



    Kimberly Murray
    SHIP/HI Regulatory Complaint Specialist

    cc: Tom Moore via 1st Class Postage

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Two windows Jan 25, 2016 N/A
Cash
1. Other – Pay for claim posting cost Jan 25, 2016 $7.99
2. Other – Physical delivery charges Jan 25, 2016 $2.99
Cash total : $10.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sears Home Services - Headquarters. This claim will remain posted until resolved
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