Public Mediation

My Claim vs. Folgers Automobile Dispute

L. N. vs. Folger Automotive Group
5701 E Independence Blvd, Charlotte, North Carolina, 28212-0513, United States
Amount Involved: $1,479.52
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"WHEN I PICKED UP THE CAR IT WOULD NOT START AND AFTER TWO DAYS THE BRAKES WOULD NOT THE CAR, I HAVE NOTIFIED THE STATE OF NC AND THEY TOLD ME TO BRING IT TO SMALL CLAIMS COURT, I PAID $3969.88 TO FOLGERS AUTOMOTIVE AND THE BRAKES FAILED TWO DAYS LATER, BROUGHT IT BACK AND THEY FOUND NOTHING WRONG, I HAVE BEEN DOING CARS SINCE I WAS 12 YEARS OLD AND CHANGED BRAKES MANY TIMES WITH NO COME-BACKS LIKE THIS. CAN YOU HELP ME PLEASE BECAUSE I HAD TO TRADE THE CAR IN TO GET A NEW KIA WHICH HAD NO PROBLEMS."
...
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Additional Communication Between Claimant and Folger Automotive Group Hide
  • Nov 12, 2014, Claiming party added:

  • I JUST WANT MY MONEY BACK,LAERRY NATELLI

  • Nov 13, 2014, Claiming party added:

  • I HAVE BEEN DOING CARS/TRUCKS SINCE Y WAS 12 YEARS OLD,THE MASTER CYLINDER WOULD FAIL RIGHT AWAY NOT 4 MONTHS LATER AND WHEN THE CAR WAS DINE IT WOULD NOT START AND THE BRAKES FAILED TWO DAYS LATER WHEN I BROUGHT IT BACK THEY COULD FIND NOTHING SO I HAD TO TRADE THE CAR IN BECAUSE THE BRAKES FAILED AGAIN,THIS IS NO WAY TO RUN A BUSINESS.

What Claimant Wants Hide
1. Compensation: BRAKE APPLICATION VALVE Nov 13, 2014 $369.88
2. Recovery of Losses: BRAKE APPLICATION VALVE Nov 13, 2014 $369.88
3. Refund: BRAKECAPPLICATION VALVE Nov 13, 2014 $369.88
4. Credit: BRAKE APPLICATION VALVE Nov 13, 2014 $369.88
5. Other – Copy claim to regulators Nov 13, 2014 $14.99
6. Other – Pay for claim posting cost Nov 13, 2014 $7.99
Just make me happy!
Claimant invites Folger Automotive Group to make a fair offer to resolve this complaint.
Cash total : $1,502.50
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "This letter is in reference to the claim Mr. Natelli from visiting our shop on 11/27/13.
    Mr. Natelli brought his vehicle into the shop with the complaint that he had replaced the brake pads and his brakes now felt soft. We dispatched the vehicle to one of our KIA factory trained techs to perform diagnoses. The tech found that the master cylinder seals where leaking due to the customer not bleeding the pressure from the brakes when he replaced his brake pads. This caused damaged to the master cylinder internal seals causing the brakes to feel soft. We informed the customer of the failure and he approved the repairs to be performed while he waited. Our KIA tech performed the repairs and test drove the vehicle and the braking system was working as designed after the work was performed. The customer never returned or did he inform us that the vehicle was not operating properly after the repairs where performed. KIA offers a 12 month 12,000 mile warranty on all parts replaced at a KIA service center.
    "

This claim will remain posted until resolved.

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  • Comment: by Claimant On: 11-21-2014
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  • I DISAGREE BECAUSE THE BRAKES WOULD NOT STOP THE CAR IN TWO DAYS WHEN I BROUGHT IT TO THE DEALER THEYN COULD NOT FIND A THING?
  • Comment: by Claimant On: 11-21-2014
    View more
  • I DISAGREE WITH THERE FINDING,I HAVE AND DONE CARS SINCE I WAS 12 YEARS OLD AND A MASTER CYLINDER WOULD FAIL IMMEDIATELY OR TWO DAYS LATER.
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