Public Mediation

hueghs net-Dispute-#1762195

R. M. vs. Hughes Net
11717 Exploration Lane, Germantown, Maryland, 20876 , United States
Amount Involved: Other terms
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"They will not close the account. They keep you on hold for over an hour, they will let me upgrade the account, but because my husband opened the account they wil not close it. He works for Riverside county and does not have the time to sit on hold for that amount of time. As I stated they will let me up-grade the accoununt but not close! Makes no sense, they just want the money."
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Additional Communication Between Claimant and Hughes Net Hide
  • Mar 20, 2013, Claiming party added:

  • Www.hueghsnet.com

  • Mar 20, 2013, Claiming party added:

  • Www.hughesnet.com close this account reference number 35381255

  • Mar 20, 2013, Claiming party added:

  • Name is hughes net

What Claimant Wants Hide
Just make me happy!
Claimant invites Hughes Net to make a fair offer.
1. Other – Copy claim to regulators Apr 04, 2013 $14.99
2. Other – Pay for claim posting cost Apr 04, 2013 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Hughes Net. This claim will remain posted until resolved
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  • Comment: by Sarah Baxa — Online mediator
    • On: 04-01-2013
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  • Have you considered having your husband write a written request for termination of service? I would have him draft a certified letter requesting termination of service, indicating a date of termination (be specific, don't say "immediately") as well as written confirmation that the service has been terminated. I looked on the HughesNet website and it looks like you may have used Kittronics/RadioShack of Warrenton as a local dealer. Are they able to help you with the cancellation? Perhaps they have some additional contact information for you. Best of luck in resolving this claim.
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