Public Mediation

FreeRewards Plus-Dispute-#1144706

M. E. vs. Freerewards Plus
30 Buxton Farms Road, Suite 130, Stamford, Connecticut, 06905, United States
Amount Involved: $75.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Freerewards Plus
    • Claimant Seeks: View.
    • Claim #: 1144706
    • Amount Involved: 75.00
    • Filed On: Feb 23, 2012
    • Posted On: Mar 05, 2012
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
""They claim that because I ordered something on line, or from TV or from a post card sent in that I was enrolled for their program with a 30 day free trial. They claim that I received a membership letter that I did not receive. They have been charging me $24.95 from my bank account for December, January and February and my husband just caught it last week. I called them and they said because I did not reply they "assume" that I want to continue in the program. They could not tell me what product that this was connected to, but only tell me that I was enrolled in November of 2011. I asked for a refund and they said they could not because it was explained to me that I would be automatically be enrolled at that fee per month if I DID NOT respond. That is really screwy considering that I never received a letter in the mail. They claim that they sent it also in November 2011. I have been charged about $75.00 for a service that I did not know I had , nor agreed to join, nor ever used! I want my money back!!!!""
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Additional Communication Between Claimant and Freerewards Plus Hide
  • Apr 30, 2012, FreeRewards Plus (responding party) added:

  • Customer was contacted and agreed that she did indeed order. Notifications were likely thrown out by her husband. No refund necessary.

What Claimant Wants Hide
1. Refund: fees taken out of my checking account Mar 09, 2012 $75.00
Cash total : $75.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Customer was contacted and agreed that she did indeed order. Notifications were likely thrown out by her husband. No refund necessary."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Comment: by Dee Tafiola — Online mediator
    • On: 06-30-2017
    View more
  • i agree with this compliant, they are doing this to me too - they have to "verify" if we said we wanted to order this "reward" thing, I don't even know what it is???? . if we had rec'd anything I would have called right there and then to cancel I never rec'd anything - didn't know until the charge showed up on my credit card, I think these people have no business trying to sell something not even connected to what a person orders. And on top of that we cancelled the original order the same day - we looked into it and decided we didn't want it. unknowing we had the reward thing hanging over our head, saying we ordered something else???? this is a stealing if you ask me. I disputed on my credit card. and called and told them I am not paying. this is BS.
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