Public Mediation

Yelp-Dispute-#7312131

S. S. vs. Yelp
140 New Montgomery St, San Francisco, California, 94105-3705, United States
Amount Involved: Other terms
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I have 20 good reviews and 2 bad ones and they posted the bad ones on the first page of yahoo I don't think this is fair both people who gave us bad reviews are not being fair and wants something for nothing Silverrvrentals.com"
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
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  • Comment: by Yvette Cave — Online mediator
    • On: 12-18-2012
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  • According the Yelp's Support Center, you can reply to reviews publicly or privately. It also gives suggestions on how to respond to these reviews. You need to be careful when responding to the reviews since good intentions can come across negatively. Yelp says to keep these things in mind when responding to the reviews: (1) Your reviewers are your paying customers, (2) Your reviewers are human beings with (sometimes unpredictable) feelings and sensitivities, (3) Your reviewers are vocal and opinionated (otherwise they would not be writing reviews!). By responding to the review, you can help the situation and maybe even change their mind. If you go to their website it gives all their suggestions on how to respond to reviews: https://biz.yelp.com/support/responding_to_reviews
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-18-2012
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  • Yelp has become a very popular complaint, due to negative reviews and the inability to remove them. The best way to deal with this issue, it seems, is to actually post a rebuttal to the negative reviews. Be polite and concise, and explain why you feel the review may be mistaken. While this will not help your overall rating, it can go a long way to show that you care about your business and the reviews associated with it. Yelp itself will not take down negative reviews, and are actually immune from lawsuits for negative reviews.
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