Public Mediation

VBRO, Homwaway and Vacation home rentals Dispute #1396371

E. R. vs. Vrbo, Homeaway.Com And Vacationrentals.Com
1011 West Fifth Street, Suite 300, Austin, Texas, 78703, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I i/e my wife and I have been with them since 2006 and spend a great deal of money on our advertising with them In the 13 years we have been with them we have had at least 14 awesome 5 star reviews. We pride ourselves on that and keep pouring more money into the properties to keep them like new and add more things to do there.

This past August we have an elderly couple with their grands kids in our most expensive $260,000 lake front home. This guy had many nasty things to say simply because his wife could not figure out how to get the master bath jet tub water stopper to function. It just had be screwed down and push in like most or many.

Then he thought we should offer Electronic games for kids, and fish poles etc. Now he so much as told me in an e-mail that he did not even look at the drain plug or water stopper for his wife??

When I told him if we supplied that type of thing it would be missing or ruined and I would go broke. I also mention that children at a lake home should be outside playing or swimming etc. and not playing electronic games that many participate in too much now. Then goes off on my pontoon that we supply and pay for the gas does not have running, lights, horn and fire extinguisher on it. I told him these are no wake lake you can swim across and we do not allow the boat out at night and there is no need or these items on these lakes. Kids just use them annoy the people on the want and kill your battery.

So then after there vacation using our gas, firewood, spices etc. etc. not getting his way or what he wanted to here he wrote a review staging Don't bother and save your money. That the carpet and vinyl were junk and the we had a trailer on a basement.

This is a $260,000 wood home and not a trailer and in was new in 2007. This kind of abuse is not warranted and then to have the company you have been with for many years and pay dearly to post these lies and nonsense is just as bad.

I am not sure what happened the America I grew up in or what happened to right and wrong.
It seems today we are all guilty until proven innocent. We have a corrupt government and it is affecting the entire country in all areas. I am entitled to a retraction of these comments and or a $10,000 settlement for there wrong what will drastically affect my business, or they should refund all of my money over the last 8 years that I have been advertising.

Or I could sue them or defamation of character and business for $100,000.00 and be as bad as he rest of the USA.

This is total BS."
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Additional Communication Between Claimant and Vrbo, Homeaway.Com And Vacationrentals.Com Hide
  • Oct 09, 2013, Claiming party added:

  • You are not helpful in any way. You want a written response to something that should have never been posted in the first place. You never checked with us and you have no facts.
    From what you did and your practices it sounds like I can go in and make untrue statements on anyone's property and then they have to defend themselves. "This is so very wrong and so twisted"
    We got one crazy person who was not happy for reasons that had nothing to do with the vacation rental at all and you post it for the world and we are suppose to respond. For what and Why. You need to be sued for a few million and maybe you will smarten up.

  • Oct 09, 2013, Claiming party added:

  • Add You are not helpful in any way. You want a written response to something that should have never been posted in the first place. You never checked with us and you have no facts.
    From what you did and your practices it sounds like I can go in and make untrue statements on anyone's property and then they have to defend themselves. "This is so very wrong and so twisted"
    We got one crazy person who was not happy for reasons that had nothing to do with the vacation rental at all and you post it for the world and we are suppose to respond. For what and Why. You need to be sued for a few million and maybe you will smarten up. your infohttp://mail.aol.com/38099-111/aol-6/en-us/Suite.aspxrmation here

What Claimant Wants Hide
Just make me happy!
Claimant invites VRBO, HomeAway.com and VacationRentals.com to make a fair offer.
1. Other – Copy claim to regulators Oct 03, 2013 $14.99
2. Other – Pay for claim posting cost Oct 03, 2013 $7.99
3. Other – Physical delivery charges Oct 03, 2013 $2.99
Cash total : TBD
Just make me happy!
Claimant invites VRBO, HomeAway.com and VacationRentals.com to make a fair offer.
1. Other – Copy claim to regulators Oct 03, 2013 $14.99
2. Other – Pay for claim posting cost Oct 03, 2013 $7.99
3. Other – Physical delivery charges Oct 03, 2013 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from VRBO, HomeAway.com and VacationRentals.com. This claim will remain posted until resolved
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