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Claimant's opinion: The reason my floor was damaged was due to poor quality controls in your production process. No unit should have been shipped to a customer with a door that was so poorly assembled that it allowed water to leak from the unit and destroy my floors. Your actions were grossly negligent in shipping me a faulty product and your terms and conditions will not safe harbor protection for your organization from taking simple steps to prevent serious damages to your customers property. I will continue down the previous path making all review sites and consumer boards aware of my experience and how your lack of quality controls in your manufacturing and design process makes your products seriously defective and unsafe. I will also discuss how your customer service model is to hide behind fine print terms and conditions with no regard for repeat interactions with your clients and that Vinotemp follow a one and done customer service philosophy.
It appears you failed to address anything about my floors and how your gross negligence in your design and manufacturing process caused my floors to get ruined do to a faulty door that did not seal. Your unit may operate within specs but it does not meet the marketed use as a beverage cooler. I have the unit inside my house which is kept at 75 degrees so it should be able to cool to 40 or at least hold a constant temperature close to that. Anyways the real issue is why this thing ruined my floor? I hope you understand thats why I'm mad I would never had gone through all that I'm going through now and about to do because of a crappy product. This product should not be allowed to be sold at all. I'm contacting some other companies as well should we not be able to make an agreement. I want to make sure that everyone knows how you screwed me and could care less about your clients. I hope to make all your potential clients know the risk of leakage due to your lack of quality controls.
"Thank you for contacting Vinotemp International.We are very sorry to hear about your experience with your VT-BC58SB beverage cooler.For this metal wine cooler: the warranty is for parts and labor for a period of twelve months from the date of purchase. Vinotemp beverage cooler temperature ranges from 40°-65°F depending on ambient temperature of the room. Also depending on location and usage, the cooler compressor may run more continuously on hot days, and run relatively less on cold days. If instructions are followed according to manufacturer's specification the compressor unit will offer worry-free operation. The led indicator shows the temperature in the middle section, the temperature of upper section is slightly higher and the temperature of bottom section is slightly lower.It is normal for a wine cooler and beverage cooler for the temperature range to fluctuate 4-6 degrees.If the beverage cooler was not functioning properly a service under warranty would have been set up as per the warranty repair or replace. A&E technician was unable to service due to unit not being accessible to him. If unit was deemed un repairable or unserviceable we immediately processed a switch out to make sure the customer was taken care of in a timely manner. At that time a new order would have been processed and a new unit shipped and the original unit picked up at the same time.Customer now has a new functioning beverage cooler installed in his home . There is no compensation or refunds due. The warranty for this beverage cooler is same as original purchase parts and labor for the term of one year."
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