Public Mediation

RIPPED OFF CUSTOMER vs. Veterans Auto Care

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C. R. vs. Veterans Auto Care - Kevin Donald Norris
18707 Main St - mail returned as undeliverable, Groveland, California, 95321, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1554447
    • Amount Involved: 2,000.00
    • Filed On: Sep 16, 2020
    • Posted On: Sep 27, 2020
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"THIS GUY KEVIN NORRIS OPENED A NEW SHOP IN TOWN CALLED VETERANS AUTO CARE IN GROVELAND CA APROX JULY 2019. I BROUGHT MY NISSAN MURANO AND HE DETERMINED I NEEDED A NEW TRANSMISSION. HE WAnted 2,000.00 upfront as he just opened and claimed to have a lot of start-up costs. This being a small town I wanted to support new business and agreed. Well, it has been over a year and now the guy has skipped town and NEVER put a different transmission in my car and took me for 2K. He had excuse after excuse of what it needed. Last conversation was he was waiting on a new computer for it from Nissan, I checked with Nissan and he never ordered any parts from them. He also claimed to be one of the first to be certified from Nissan working on transmissions. He also other complaints in Brainbridge Island, WA for bilking customers out of thousands of dollars and failing to deliver. He served time in prison for doing so. He is still at the old tricks."
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What Claimant Wants Hide
1. Compensation: loss of use of vehicle over a year Dec 19, 2020 $2,000.00
2. Other – Copy claim to regulators Dec 19, 2020 $14.99
3. Other – Pay for claim posting cost Dec 19, 2020 $14.99
4. Other – Physical delivery charges Dec 19, 2020 $4.99
Cash total : $2,034.97
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Ronald Fredey commented
Ronald Fredey (Comment):
"Do you know where he is and how to contact him? Is he on parole? Can you reach him through the parole office?"
 (4 years ago)
Awaiting response from Veterans Auto C...
Claimant says maybe M
Claimant: ("MAYBE"):
"I had not thought about checking with parole. Very good point. As far as I heard he has gone to Oregon. There are several other people from this town looking for him as well. No Contact information. There is rumors that child protective got involved with him and maybe they know where he might be. But apparently running from them too.

 (4 years ago)

Respondent's Counteroffer

There has been no response to this claim from Veterans Auto Care - Kevin Donald Norris. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 10-29-2020
    This is straight theft. File a complaint with your county DA immediately More...
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