Public Mediation

Verizon Wireless

S. E. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $300.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8549539
    • Amount Involved: 300.00
    • Filed On: Feb 05, 2016
    • Posted On: Feb 24, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"In Dec 2014 I participated in a trade in program where I could purchase a new iphone and trade in my old one for up to a value of $200.00. I traded in my iphone 5 which was in perfect condition, we never rec'd the card. I made NUMEROUS contacts through email to the trade in program and orig was told we would receive it shortly. That never happened. I have since sent 8 emails all of which have been ignored completely. We never rec'd anything and they have our phone which we could have sold ourselves for even more than $200.00 and Verizon refuses to respond. I made a phone call attempt and was hung up on when they were "transferring" me and when I called back fhe same thing happened again. I have all the emails I can provide if needed."
...
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Additional Communication Between Claimant and Verizon - Headquarters Hide
  • Feb 05, 2016, Claiming party added:

  • Email 1

  • Feb 05, 2016, Claiming party added:

  • Email 2

  • Feb 05, 2016, Claiming party added:

  • Email 3

  • Feb 05, 2016, Claiming party added:

  • Email 4

  • Feb 05, 2016, Claiming party added:

  • Email 5

  • Feb 05, 2016, Claiming party added:

  • Email 6

  • Feb 05, 2016, Claiming party added:

  • Email 7

  • Feb 05, 2016, Claiming party added:

  • Email 8

  • Feb 05, 2016, Claiming party added:

  • Emai 9

  • Feb 05, 2016, Claiming party added:

  • Email 10

  • Feb 05, 2016, Claiming party added:

  • Email 11

  • Feb 05, 2016, Claiming party added:

  • Email 12

  • Feb 05, 2016, Claiming party added:

  • Email 13

  • Feb 05, 2016, Claiming party added:

  • Email 14....and u have 5 more after this if needed that have all been ignored. Also it actually looks like this was Dec of 2013 and still unresolved.

  • Mar 28, 2016, Claiming party added:

  • I have received zero updates and Verizon is ignoring this all together.im going to file an actual civil suit soon and cancel our account.

  • May 29, 2016, Claiming party added:

  • This is STILL unresolved. This has been completely ignored by Verizon and I'm ready to file a lawsuit

  • May 29, 2016, Claiming party added:

  • I'm going to contact an attorney and file a lawsuit since this still not only remains unresolved but is being completely ignored by all parties now

What Claimant Wants Hide
1. Compensation: iphone 5 Mar 31, 2016 $200.00
2. Credit: I think due to the time this has gone on we should be given a monthly credit Mar 31, 2016 $100.00
Cash total : $300.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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