Public Mediation

VERIZON fios-Dispute-#4425138

C. G. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 4425138
    • Amount Involved: N/A
    • Filed On: Jan 05, 2012
    • Posted On: Jan 16, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I recently subscribed to Verizon's package for internet, phone, & cable. I received notification from them saying I owed $620.00, which I paid although I was expecting to be billed for less than $150.00. My payment was applied to the wrong account, so I was billed again by Verizon - this time for a larger amount. I assumed that the payment had just not been applied to my account and ignored that bill. Then suddenly, without warning, they cut off my service. I have a heart monitor attached to the Verizon phone. I luckily subscribe to Sprint for cell phone service, otherwise I would not have been able to reach Verizon. I had to fax them proof of payment (thank God for billpay!) They restored my service while they researched the problem. It turns out my payment was credited to the wrong account. I was told that they would send me a refund check, that I should use the refund check to pay the bill, that they were unable to just transfer the payment to the correct account, blah, blah. I still haven't received the refund check, yet received another bill from them for $900+. In addition I'm being charged for four setboxes, although I only have three connections. The list just goes on......."
...
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What Claimant Wants Hide
What By When How Much
1. Complete project: Correct my account and payment history. Jan 20, 2012 N/A
2. Apology: If anything unpleasant was added to my credit report, please send proof that I am not at fault. Jan 20, 2012 N/A
3. Change of policy: You have no excuse not to do a simple, quick funds transfer. Jan 20, 2012 N/A
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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