Public Mediation

VERIZON fios-Dispute-#3876590

M. B. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $250.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3876590
    • Amount Involved: 250.00
    • Filed On: Aug 09, 2012
    • Posted On: Aug 20, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On June 18, 2012, I submitted a claim with your agency and the issues were resolved...to an extent. Since then, I have contacted Verizon several more times regarding the charges not being in compliance with the original contract. Several adjustments have been made to my account because the charges were still over and above the contractual agreement. Since I was told that my account must be current with no arrears in order to receive the VISA ($250) Debit Rewards card, I have made several calls to Customer Service to be sure my account indicated a zero balance due, since the online account information showed a balance due. I was told that the online service isn't always accurate even though at one time after my August 1st payment of $130.73 was made, it showed a zero balance....several days later, it showed a balance due of $26.66, which is the exact amount of the credit issued because of erroneous billing. I called customer service again and was told my account shows a zero balance and not to worry that my debit rewards card should be mailed soon. Yesterday, my online account showed a zero balance, yet today, the $26.66 mysteriously appeared. A call today led me to several different people, the last being Mrs. Beck. After Mrs. Beck reviewed my account, she told me I wasn't eligible for the rewards card because I was given a $20.00 credit/mo on my account for a year and that cancelled out the debit card. That credit was issued by a supervisor as a good faith gesture due to all the calls and misinformation I had been given since May, 2012. I was never told that would disqualify me for the rewards card. I have yet to receive an invoice for the contracted amount of $114.00 plus tax (after the $60 activation fee) and have no recourse but to request my rewards card via any legal means possible. It's not my fault Verizon doesn't monitor its' sales consultants "sales pitches" to agree with customer support and billing. I have had nothing but issues with Verizon which led me to cancel FIOS last year (continued internet only) and only agreed to reinstate Fios because of the promises made to me by the Fios Consultant that the prices and products would be sustained as promised. There is absolutely no reason why I have to continually request billing corrections due to Verizon's inadequate business practices. If I was no longer "eligible" for the rewards card because corrections (credits) had to be made in order to comply with the original contract agreement, then I should have been told. ...obviously, I wasn't! Once Verizon has had a chance to digest this complaint, I prefer to be contacted via cell #804-878-1677....NOT THE LAND PHONE...if resolution is not made to my satisfaction, I will take further action. RE: Acct #85 9000 9378005680..Mary B Blevins"
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What Claimant Wants Hide
1. Debit Rewards Card Aug 24, 2012 $250.00
2. Other – Pay for claim posting cost Aug 24, 2012 $7.95
3. Other – Physical delivery charges Aug 24, 2012 $2.99
Cash total : $260.94
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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