Public Mediation

United Healthcare (Headquarters)

H. M. vs. United Healthcare (Headquarters)
9700 Health Care Ln Minnetonka MN 55343-4522, P.O. Box 1459, Minneapolis, Minnesota, 55440-1459 , United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I Had a rep come to my house Nov. 2015 to sign me up in their plan. Which I did, the rep was Priscila Carro cell # 1 646 512 0478 gave me the wrong amount to pay monthly, until I corrected that, Took months to correct. The next thing now it the deductible of $260.00 that she also did not tell me about on my medicine. I am a 88 year old senior living on social security and walk with a walker, and find that I have not been told the truth about this plan. This morning 11/13/2016 I was on the phone at 8:30 AM until 12:25 AM and and it still has not be corrected. I would appreciate any help you can give me.
"
...
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Additional Communication Between Claimant and United Healthcare (Headquarters) Hide
  • Mar 02, 2016, Claiming party added:

  • Epic was called by me and said that money would be sent out the end of February, as they are a month behind at all times. According to United Health It takes about 60 to 90 days to get the money. It is a lie.

What Claimant Wants Hide
Just make me happy!
Claimant invites United Healthcare (Headquarters) to make a fair offer.
1. Other – Pay for claim posting cost Jan 28, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Ms. May,

    Please contact EPIC. EPIC is responsibility for paying a portion of your prescription copayments should you qualify for their assistance. This information was provided to you by UnitedHealthcare on January 25, 2016.

    Sincerely,

    UnitedHealthcare"

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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