Diana C vs. Roger Lehet With Unforgetable Fires

On Sun 2/19/2017 12:38 PM, Cia Bruno wrote:

Roger I do not have the crate, it was recycled.

I simply gave you information regarding all the ordinance here.

So far you have made several offers I have worked with accepted in a prudent manner only to have another surface.

When will you send a check so I can get heat in here? I need a time certain, so I can purchase a stove from Jeff then have him do the job.

This has been several weeks only and further delay is injury.

Your cooperation is appreciated,

Cia Bruno

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Sunday, February 19, 2017 11:37 AM
To: Cia Bruno
Subject: Re: communications

I'm hoping you still have the crate.....you will need it


Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Sun, Feb 19, 2017 at 8:35 AM, Roger Lehet wrote:
It will take me a little while to recover from the $15,000 in attorney fees I just dumped out over something my step kid recently did. Once that has happened I'll send you a refund check and have the stove shipped back. I am done trying.

Roger


Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Sun, Feb 19, 2017 at 7:28 AM, Cia Bruno wrote:
Are you Purchasing insurance? You said you did not have any so I searched for an insured professionals.

The stove already has a storm collar.
The stove is not to be burned in doors whatsoever must be outdoors (any outdoor fires requires a permit)… I had to take curtains down, wash walls, windows, furniture already…NO MORE. That smoke is toxic.
You informed me you are not insured and are you coming now rather than May?
Our communications have been evolving and you made offers that have been accepted.
As to instructions: the evidence is compelling that your own written manual and 2 other inspectors show that ultimately the stove was installed adequately.
I will not allow any under or uninsured person do any work of this nature. You already know this is non-negotiable.
Jeff is fully insured—tremendous reputation in NY, and he studies a stove before he installs. The reason the installation must be completely new is properly due to liability and insurance coverage concerns.
If you are “fully” insured for this type of work, you will issue a certificate insurance and additionally insured for me and the corporation that owns the bldg. then you may proceed, with the proper lining for a manufactured chimney that is available for the chimney.
AND must bring a new stove with you to prevent further delays.
Take notice: in this jurisdiction any installer must file a permit.
Cia Bruno

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Saturday, February 18, 2017 9:11 PM
To: Cia Bruno
Subject: Re: communications

Please read warranty
Our original agreement is that I would come and make this proper, traveling WAY out of my way and bringing the supplies needed. If that failed I'd replace the stove. ONCE again. I sold you a stove and some pipe. I have a UL listed appliance and have ALWAYS been very helpful during the installation process but was not consulted by your installer, the one who says he doesn't know anything about the job. Vanessa however had conversation both verbal and in writing. I am waiting for those transcripts. To her memory she did give said instruction and it obviously was not followed. We do not feel that we sold you anything faulty as of yet, this has not been proven as the pipe is done wrong.
Can we go back to the original agreement we made via email. Back when I was a good guy trying to help you. Remember you thanked me for being so helpful?? I'll bring a stove with me just in case but I promise you you do not need to have all the pipe re done, you need less that two hundred in parts and we can skip the insulation wrap and rely on the storm collar alone to keep from losing internal temperature at your request.

Roger

Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Sat, Feb 18, 2017 at 12:03 PM, Cia Bruno wrote:
PLS DO NOT READ THIS EMAIL FAST or WHEN YOU ARE BUSY:
In NY regarding risk of loss and negligence is a contributory state…meaning that property owners have the duty of reasonable care in their undertakings and a portion of liability is assessed to the property owner if s/he were not diligent and prudent.
Here your last response fails to appreciate that #1 this is not a masonry chimney. But a manufactured one
#2 Insulated liners are very different than what you described and instructed earlier to stuff ordinary fiberglass insulation between the 4” and the 6.”

#3 You claim that UL/EPA/CAA accredited laboratory is the authority of the “accepted manner.”

I am not persuaded that either of those authorities will accept: “stuffing fiberglass sandwiched between the flue and chimney” for the reasons described below; again:
Even though insulation seems like the material itself is non-combustible, it has a melting point. Hence in proximity of a 4”pipe how hot does that get—when sandwiched in a 6”???
Also, by natural hap stance fiberglass attracts and harbor lint, pollen and dust that can flash burn from the heat of the inner hot flue inside the chimney then smoldering long enough to start frame burning?
Simply not logical to a diligent, prudent person; the objective standard by which persons are judged.

GOOD NEWS:
I found someone highly recommended by a reputable contractor his name is Jeff Bowen.
He quoted me previously to redo 1,110.00 for install which includes brand new flues and chimney and installation.
I had a discussion with him regarding your instructions of flue into chimney w/insulation. He concurred that cannot be done. BUT that there was a non-combustible liner for such instances.
Furthermore, he informed me he read the entirety of the manual and nowhere are those instructions enclosed therein.
He requested a diagram of the stove, I informed him as soon as I received it, he would look it over to decide what is the best installation.

And that he would have to redo the estimate after due diligence of the stove and diagram.
I informed him you would send out a new stove he would install all new piping and chimney and is amenable to speak with you.
Also how do I get this stove back to you?
His # 607-436-9549…there now.
http://www.hearthsafire.com/customer-care
Thank you,
Cia Bruno

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Friday, February 17, 2017 7:46 PM

To: Cia Bruno
Subject: Re: communications
All I am going to do here is to tell you that the UL/EPA/CSA accredited laboratory is the authority that accepted this manner. One of the problems if you will is low temperatures, below 150 is likely in this case which is why we need the insulation. Another proof of this would be that insulated liners are sold for venting through masonry chimneys, this is a code requirement for most NE states..

Roger
Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Fri, Feb 17, 2017 at 10:46 AM, Cia Bruno wrote:
Roger:

I don’t see it as banging heads or hopeless… my valuable time is being consumed here and no fee for it either…haa haa; let alone the cold I have to endure. Both in the same boat except I am cold and high heating bills.
instead having an intelligent and reasonable exploratory discussion= brainstorming to arrive at a sustainable, reasonable and safe appliance and installation.
An adversarial approach accomplishes very little.
If you were to send a new stove, and have this one shipped back to you of course—send specific written instructions and diagram to the installer that would not violate IBC.
Be apprised, that no installer is going to “reasonably” stuff insulation between two flues this voids code clearances and has the potential to overheat chimneys; and cause fires. Have you considered that : Even though insulation seems like the material itself is non-combustible, it has a melting point. Hence in proximity of a 4”pipe how hot does that get—when sandwiched in a 6”???
Also, by natural hap stance fiberglass attracts and harbor lint, pollen and dust that can flash burn from the heat of the inner hot flue inside the chimney then smoldering long enough to start frame burning?
Therefore: Can you PLEASE send me evidence that this is a “generally accepted” practice that has been proven to be safe? Everywhere I have searched and asked it is strongly discouraged. That is why TAS will have no part of it…against code.
In fact various govt agencies warn; “Do not insulate hot flue pipes.”
There is the 650-C chimney.
If there is published material that what you propose is a generally accepted safe practice—other than anecdotal, without violating the venting and chimney codes I am okay with that I have searched and found none… do you have this?
Thank You.

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Friday, February 17, 2017 12:27 PM
To: Cia Bruno
Subject: Re: communications
Cia,
I really don't even know what to say at this point. I am trying to get you past a problem and we are just banging heads here. Let's say I blindly sent a replacement stove and the same conditions existed, then what would we do? If the venting system (which the stove is UL listed to use) is not done as it needs to be you will still have problems.
Either way I feel like this is an argument I'm not going to win as there is no confidence in me nor my product. No one is willing to follow my lead........how can I operate under such conditions?

Roger
Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Fri, Feb 17, 2017 at 8:25 AM, Cia Bruno wrote:
My comments after your in blue, below:

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Thursday, February 16, 2017 11:43 PM
To: Cia Bruno
Subject: Re: communications
If one of our stoves is deemed defective I'll be the first to order it replaced, an example of that is when a new welder came online with the Kimberly product. He didn't understand all of the training he got and 49 stoves went out bad. All 49 of them were replaced without argument, this is easily documented. we can also document a level of customer service beyond expectation. I'm not doubting that your having trouble, I'm telling you we need to follow a protocol which if fails to remedy the problem would require a replacement at our expense. I have only had ONE Katydid that needed replacement as in interior weld was not completed allowing full combustion air to enter the combustion chamber. The result was a fire that burned at high rate all the time and the stove kicked out the heat but had very short burn times. Yes, you discussed these in the past.
Noteworthy is the fact that prior to the stove not functioning at all I informed both Vanessa and you on separate occasions that if the stove continued to require constant loading and cleaning ..it would simply be “too high maintenance.” Routine and constant are distinguishable terms. This stove had very short burn times…and high heat. I’d load 4 blocks of wood that is all it would fit…fired up but had to load it every hour, and at night get up between 4-5 times to find ambers and restart. That was my first complaint to Vanessa before you she contacted you…and I informed her I cannot deal with a high maintenance product. Hence, be mindful that we may have more than one issue here.
The diagram 10 in the manual shows 2 different pipe diameters, maybe it could be and should be clearer. In the text body explaining venting it says that the stove is certified to use 4" pipe.......for a good reason.
HELLO……HELLO….
I have Duravent doubled wall 4” pipes going up about 18 feet to the ceiling and duly connected to the 6’ insulated chiminey….NO WHERE does that diagram even remotely or alludes to having the 4” pipe inside the 6 inch pipe. Come on… not there, Roger. Hence, you have a share of the responsibility here.
Refer to pages6 and 7 under “Connecting to a Manufactured Chimney” with particular attention to par. 6-8 tell me where there is the specification you are indicating to me. In fact, par. 7 refers to follow the chimney’s manufacture’s installation instructions… IT IS for this reason…. No installer here is going to go against the chimney’s manufacturer’s instruction. The liability it too great. No defense would save them judgment. Can you certify to me that the chimney’s manufacturer approves of your recommendations in writing????
I spend hundreds of hours annually coaching people from homeowners to installers on proper installation of our products, something my team and I do for free.......even Christmas eve this year. Not once did anyone ask me about the importance of the 4" pipe being the same height as the 6" conduit. Not once did this installer who lies about doing the job call for any sort of guidance.......and now we are arguing over what I know is a simple fix.
Roger: Here is the matter: you have admitted knowledge that no one is familiar as an industry standard that the 4” pipe has to be driven through a 6” pipe. Even the very guys you train…
As to the guy who did this job…it has costed him dearly—I can assure you that!
The change in diameter from 4" inch to 6" slows the velocity of the air coming in the the 40 different air delivery holes that make Katydid do what she does. Where is this information disclosed in the manual. This a very specific installation notice that should be in bold or at least written clearly. But it is nowhere to be found…hence you do have a measure of responsibility here…b/c it is unusual for long time installers to install any different unless there are clear instructions contrary to custom. They are laborers by trade not physicist. YOU are the inventor…intimately knowledgeable about the physics required for the “particular” construction of your stove…installers are not…they just follow instructions and if it is not CLEARLY there…it goes right over their heads. You are not speaking to “inventors’ who are bright, and innovators…these are the lower echelons of the industry. HENCE: a judge would rule against you b/c of YOU have the “superior knowledge” under that standard and doctrine.
All of these must be properly balanced for the stove to operate properly, I doubt you ever even saw any secondary combustion happening. You may be right what became hot was the sides of the stove the top was warm. I have had to correct exactly these issues and ever stinkin time the customer was impressed. Sorry to be a bit cocky but after 32 years and thousands of stoves installed or my guiding people through these steps I'm bloody hard to beat on the job, and yes I take pride in that. As you should Roger, but you are MISSING THE POINT, buddy! You do bear responsibility in CLEARLY ARTICULATING what is required for the installers….come on man… it is staring you in the face.

I am not only an attorney, but run a # of different businesses. I am speaking not only from knowledge, case law precedence, black letter law, but from experience. My daughter is also a business woman and she was appalled.
Here is a practical suggestion that will save you a lot of grief, it is now carried out in all the professions including building, trade etc….. HAVE A CHECKLIST for the installer in the manual that should be filled out by the installer with his name and no. that must be sent to you…you can make the warranty contingent upon compliance and shift the risk of loss and AGGRAVATION, EXPENSE to the documented responsible person….it will save you countless grief for you and the homeowner!!!!!
Placing a proper notice and disclaimer on your website or via email to the homeowner/purchaser, AND in the manual’s page….alerting of the checklist requirement is far less tedious, expensive and keeps your pocket from holes.
I am also very safety conscious, at age 24 I witnessed 3 people burn to death in a car fire and still wear some scars.
My scars is a lost home; greatest: loved ones who died therein. There is no freaking $$$ to make you whole from that.
I tried to rescue them and the car exploded.........and I had to watch them. I believe that this is the reason not one time has any product I have dealt with caused any physical injury or property damage, not once. I have also been through a few moments of customer doubt........I get it, this was $5K right. It has been the precedent that when something like this comes up it is not unreasonable for a manufacturer to insist that their product s being used as it should be, in this case with proper venting. Once that has been done if the stove were not behaving it would lie upon me to either come there in person immediately and or replace the stove. You are correct, I am just asking you to keep your mind open and to the fact, that there may be more than the venting…that is all—I have NO DOUBT you stand behind your product.
What I observe in our dialogues (not arguments) that you need to improve necessary disclosures, have more efficient protocol in place, like the one I suggested above…there are many others…. The adage does not fail: “an ounce in prevention is worth a pound of cure.”
Probably the best thing that could happen here is that you have an opportunity to talk directly with some of the people we have needed to go well out of our way for........because we really and actually do that, constantly. I have driven hours out of my way and gone to peoples houses........accepting no money for my help. What I need here is to be trusted. A few easy things to get done to overcome what that installer guy did wrong. Trust me if I were closer I'd have already been at your door......maybe with a mocha.
Listen intently PLEASE: When people have an issue with a product they buy…they want immediate resolution…not words, anecdotes, testimonials—consumer wants ACTION and RESOLUTION….especially when an item affects their Everyday life. Can you get that?
I buy a washing machine, windows, etc… a large appliance or so…. They immediately come out…WHY”? Because more likely than not the consumer does not know what to look for…and even if instructed WE ARE NOT ROBOTS, Roger…there is always the why?????
Ever raise a child….and remember the Why years that drove you crazy…. Because we need to understand why we are doing what we are doing…rather than blindly.
On numerous occasions I requested an entire diagram of the stove….don’t need a video etc… I just need a diagram that shows what goes where. I am knowledgeable about trade secrets…but that is not what I am requesting.
I truly need to resolve this, I don't want you upset, at all. You must notice I communicate often and ask the same thing......how can we get these few things done. If the chimney guy Tas will follow my instructions and send me pictures.........right?? And whom ever follows the video we sent you regarding the internal replacements.........The only thing you will have to deal with is the first fire. it is going to stink a bit (possibly smoke some) as any liquid creosote dries off. I also suspect the paint never cured properly as performance could not have resulted in high enough temperatures to do so. Powder coats smell a bit like burning plastic when curing, some smoke i to be expected from this as well. I suggest having windows open for the first 1/2 to one hour until the air is cleared of any smoke or scent. Again that liquid creosote formed from condensation caused by improper flue velocity and temperature of gasses causing condensation which ran down the inside of the flue pipe. We saw this with a Kimberly stove way fr north in Idaho where temperatures can be -25 and yet 92% humidity. The chimney system the fellow used was an uninsulted pellet stove pipe. That thing made so much water we were shocked. It filled the clean out tee and then dumped inside the stove and shut the fire down........that took some learning. This is why I know what I know. Our stoves re different, they need proper installation. Your guy did the wrong thing and I want to help get t right, I hope my long writings show that

Roger

Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Thu, Feb 16, 2017 at 4:00 PM, Cia Bruno wrote:
Thanks Roger.
To reply to your comments and inquiries: Given 3 weeks of use...is it possible the stove is defective as well?
You are asking me to believe that the extraordinary build up is due to solely moisture and install. Hence, reasonableness goes both ways it can be one or the other or both—asking you to keep your mind open…
when you get here you will see how atrocious it is. Not exaggerating… Moreover this is not my first, second, third etc… stove over the course of 25 years…the walls on the stove have never had pouring thick gel creosote buildup this way anywhere in any stove I have had….NEVER…..guy never. Therefore, it is reasonable to suspect every element given the evidence before me.
As I conveyed I am giving you the benefit of the doubt.
Second, of course a customer should follow expertise and advice of the same from one who holds themselves out to the public as such given bonafide credentials….but you are not alone, in this industry right? Yet I repeat the above phrase giving you the benefit of the doubt.
As to the diagrams for proper install procedure that you assert, pls indicate on what page this is illustrated on the manual? There is nothing showing a 4” pipe being driven up into an insulated chimney pipe in the manual that came with the stove. Is that an updated manual? I can certainly scan and send you the manual that came with the stove.
Case in Point, and your father if alive, can confirm the following:…even when attorneys and other professionals take a pro bono case...the same standard of care, is not excused whatsoever as compared to a paying client.
For those who have no qualms of having their investment go up in flame and smoke…and be without recourse…go ahead hire someone that is not insured.
Can the guy in Buffalo that you said you have; make it out here? Is he insured? Are you willing to bear the cost if it turns out that the stove is defective as well.
Lastly, it is imprudent and unreasonable to hire anyone to do any work that pose higher safety risk. When it comes to electrical, stoves, gases etc…I NEVER allow an uninsured company do work… that is unreasonable b/c I am bearing the entire risk of loss without recourse. That is what insurance is for.
Small things like painting, even minor limited plumbing that is unlikely to cause serious damage there is discretion there…b/c risk of loss is minimal and manageable, but not so here.
Example: A k replaced 9 windows into wooden historic windows…I noticed that these windows were not plumb, and air was coming in… he argued w/me I was wrong…(perhaps expecting a woman would not notice) that there was nothing wrong.
My immediate recourse was to call Marvin windows given the warranty… they immediately sent out their man to make an inspection of each window for themselves. The technician took notes for each window offsets…that unequivocally confirmed my observations. He gave me options to resolve the issues. I was very happy…b/c they “immediately” came out to inspect and resolve.
Similarly Roger, every company has a staff/crew when issue arise. It appears here you are a one man army…. And I get this… and give you credit for doing what you do. And that you stand behind your product… that is admirable…but I reasonably suggest that you need someone to contract with in each state that you personally train…even if training is online…at a minimum; so that at least you have a point person in each state to go out and do these inspections and troubleshooting rather than have someone wait at their own peril and suffering, especially in the cold.
Take care. Cia Bruno

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Thursday, February 16, 2017 5:55 PM
To: Cia Bruno
Subject: Re: communications
Thank you.....I had already passed the information along about the injury, my point was not conveyed properly. And I have just one question for you. As an attorney, which my father was, don't you expect your clients to follow your expertise and instructions? I am asking only for the exact same thing. The inside of a wood stove is a very dirty area, it is not meant to be pretty as combustion processes are simply that way. The idea that the stove is destroyed in three weeks is preposterous. And again the installer holds the liability here. The diagrams we supply which are UL listed and EPA approved show proper procedure that was not followed. Unfortunately the man whose phone number you gave me, as you know, told me he didn't even know you and obviously is no help to either of us.
On another note I am happy to come help if I can not get Tas to trust my expertise and do only the things I am asking for. You have already told me he does not believe I am correct, how am I supposed to work with that? Either way I am no longer a general contractor but an inventor/manufacturer. If your project requires license and bond for me to come help you for free I can't supply that. I would again be happy to straighten this out in person at no charge.......which I believe is the key to such a legality here. No one can charge you money to do this work but someone not charging would not have to have the licensing, at least that is how it is here in Washington.
Roger
Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Thu, Feb 16, 2017 at 2:39 PM, Cia Bruno wrote:
Roger we had this discussion on the phone and you informed me then you would find someone you can trust. You asked me for nearby experts in this industry and I gave you TAS.
I am not in the position to do this as I made clearly for liability reasons given the particular tech specification that your stove requires.
As to my daughter’s injury I am very disappointed with your response. Fundamentally, every manufacturer and seller is responsible to produce products that can feasibly be made safe. FYI: That is a fundamental rule of law. Dulling edges is the industry standard unless used for cutting.
Rather: The proper response could have been I will contact my manufacturer and see to it that the edges are not sharp. As an attorney, check it out….with yours.
The potential for the same injury can occur whether or not the panel is removed. I urge you of the legal duty to warn about this.
You will be here after winter transpires…b/c it is apparent no one can be found. My concern is I am not going through this another winter—at my cost of 2k in winter heating electric bill.
I am not convinced that it is all the contractor’s fault after examining the interior of the stove.
He ultimately installed it as any other would. I have had 2 main companies here that looked at the chimney installation.
In this regard, I suggest you prominently in bold on the manual “require” to have installer contact you or include in the directions that the 4” should be insulated and into the chimney itself. This instruction is nowhere to be found in the manual that came with the stove.
I appreciate your cooperation, and I would appreciate reciprocity with my forbearance.
Nothing is accomplished with ugliness, the facts are what they are. So if you cannot find someone then arrive as quickly as you can please.
When you do come I suggest you arrive with a new stove b/c the pics clearly show a stove that is shot in a matter of only 3 weeks.
That is why no one is going to put their fingers into something that looks poorly. Surely, you can understand this. That is why I sent you the pics.
Your understanding is appreciated.
Cia Bruno

From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Thursday, February 16, 2017 1:49 PM
To: Cia Bruno
Subject: Re: replacement parts

Cia
With all due respect I did not sell you an installation, I sold you a stove and some pipe. Your installer of choice did the wrong thing and I have been trying as hard as possible to give proper guidance and free replacement materials that your installer made a mess of. Quite honestly this last request is beyond my control and makes little sense. You are placing the blame of what that guy did on someone doing their best to support your way out of this mess that your installer created.
If you wish to wait until I get to New York I'm happy to be involved and at no charge. I'm sorry your daughter slashed her finger but again had the original installer done his job correctly none of you would have even taken the back of the stove off........because none of this would have happened.
I'm hoping that you will either follow all my instructions or simply wait until I can come in person and solve your problems for you

Roger
Humbly,
Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Thu, Feb 16, 2017 at 6:53 AM, Cia Bruno wrote:
Roger
Did you rec’v the pics for the stove.? 3 separate emails?
Understand that I am giving you the benefit of the doubt.
Did install straight-fwd large stoves, used for over 25 years wood stove to heat ourselves when I raised my three children who are all adults now all with their children;
Given the technical requirements of this stove, I cannot nor will not do any work on. Rather, someone who is duly “insured” must do this work.
Though a modest bldging, it is a historic bldging that has been a landmark on the Schoharie County Map as far back as the 1800. Moreover, I have put not only sweat and tear…but to date over 90K to restore it.
The outside and the grounds is the last of it to be completed this summer.
Then my attention turns to JAAN’s Campus… where I was hoping to place another 3 stoves.
The ultimate goal here is to have both properties completely off the grid.
In conclusion, what I do know is that no one will do this work given the current condition of the stove—given the liability.
Pls find someone who is fully insured, will issue a cert of insurance, and will do the work.
If that means you…that is okay.. I expect you have business insurance.
Please understand, we BOTH have much at stake here.
Pls confirm whether or not you rec’vd the pics of the stove’s interior that I sent you.
And your communication is appreciated.
Lastly, pls be advised that my 37 yr. old daughter slashed her finger when she had to hold the aluminum back of the stove while I turned a screw and the panel slid down.
Your manufacturer should know better that a mere filing of the sides of the panel prevents these injuries. It is so thin and rough it tears whatever touches it.
Also the screws to the panel either a coating or the screw itself crumbles off. I can send you pics of that… or you can see it for yourself when you get here.
Pls advise. Cia
From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Thursday, February 16, 2017 6:56 AM
To: Cia Bruno
Subject: Re: replacement parts

Cia..........you are simply going to have to trust me, this Tas guy has no experience with my stove, in fact he has never seen one before. He is not the inventor.....I am. We are going to great lengths to help you clean up a mess the installer dude made. I don't need any more mess to clean up because someone thinks they know better than I do. I am sure you have expertise that I don't posses and were I your client you would want me to trust and follow you as you know your reputation depends on that.......right?
I have seen this before, that's why I know this was done WRONG by dingleberry number one, the last thing I need is dingleberry number two making things worse by giving you advice that may work with other stoves......but not my two. The change in diameter of pipe at that point is causing the stove to be a creosote facory (not enough proper draft.......remember the heart and lung relationship?? the chimney {lungs} are not delivering proper oxygen to the heart??). The low temperatures are the cause of condensation (liquid creosote) that you are seeing........the first dingleberry didn't follow instructions.
I'm very sorry about your power bill........had dingleberry #1 bothered to read instructions or call me for guidance this never would have happened. You are about to receive a box of parts and an instructional video created just for you........this is not cheap nor without much prep time. The reason this has taken a few days is that we have NEVER had to do this before.........literally this was custom done just for you..........and I need you to trust me, follow my lead........and you will be happy.
We do need to complete the 4" inner pipe and insulation at the top of the pipe. This represents less than an hours work. Honestly I'd much rather guide you through the process than work with ANYONE who thinks they know better.........this is a very simple process. If you need reassurance I can get you the phone number of the family in Rhinebeck who will assure you that I know what I'm doing. I came to their home (from Seattle) and solved her stinky installer issues. I don't know why but I have had VERY bad luck with New York installers, in fact I have ditched most of the ones I have worked with. I have seen outrageous charges for improper work like I can't believe and refuse to have my product represented by any of them.
Long story short, this stove you bought has the backing of the U.S.EPA, is UL listed and CSA approved as a non catalytic unit (less maintenance) unit approved for the EPA Burn wise program due to it's impeccable performance........that cost us $40,000 in testing alone. Very few stoves qualify for this program, in fact Katydid is one of the few stoves approved to be sold in Fairbanks Alaska where inversion layers trap smog at ground level. They experience temperatures of 60 below zero.........and we know how to get the job done there very cleanly and without what you have been experiencing. But the chimney MUST be done correctly.

I sent your address to the factory before I wrote this, and if I may.........it is 3:45 AM. I am responding in the wee early morning hours because I want this done right.......all I ask is my lead be followed completely.

Thank you
Roger
Humbly,

Roger Lehet
CEO
206 850 2322
www.unforgettablefirellc.com

On Wed, Feb 15, 2017 at 7:53 PM, Cia Bruno wrote:
Cia Bruno
128 Wetsel hollow road
Schoharie NY 12157
TAS said that this did not sound right. I have had two independent chimney specialist and they said the installation is normal.
Second, both my daughter and I went line by line on manual’s installation and there is nothing there about insulating…the chimney is already insulated as it is. ????
I found this : https://www.rockfordchimneysupply.com/rigid-liner-insulation.php
But the pics I sent you a few moments ago…goes more to some defect of the stove…. For 3 weeks of use for all that to happen???? Something more is wrong…. I don’t even think this stove can ever be operable.
In the meantime… my electric bill was over 400.00 and still cold.
Cia
From: Roger Lehet [mailto:unforgettablefire66@gmail.com]
Sent: Wednesday, February 15, 2017 4:37 PM
To: Cia Bruno
Subject: replacement parts

Hi Cia

The guys are about to ship you all the upper end parts and a thumb drive with a video showing where all the parts belong. I know I have it in records but am away from the office, would you please send back your shipping address please. As soon as I get that the box can ship.

Thanks

Roger
Roger, I can tell you from a business and liability standpoint, that when any professional duly insured installer comes here and takes a look at the present condition of the stove…they will clearly say NO, I am not going to get involved here…too much liability.
TAS already has said, that what you are indicating does not sound right…if he saw the stove he jump out of his pants.
I can call the fire dept. chief and ask whether in his experience it is advisable to relight this stove or not…the problem is he more likely to condemn it.
The stove did gas off it took a little over a week the stench had to open windows daily and dangerous to animals in the household, especially birds.

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Ever heard of slander and libel you speak of matters you have no "personal knowledge" of. Your stove is here.... and the one you accuse of not knowing what he did and involving a party that is not relevant to YOUR responsibility is simply to Deflect from the fact that your stove does not operate as you represent. Mr. Blouch rec'vd every opportunity and the state agency inspected and verified the same. If you start something and don't want to finish it by trade standards and meet state inspection from the agency that is on that contractor. You are simply stirring your pot that you have made given the defective stove, and manual with extraneous matter that is neither relevant or justified. You created the stove, manufacture the same and you are use to bullying persons, who find you out. Again, YOU not I offered and agreed a refund--RATHER THAN TO FIX THE PROBLEM TO CODE AND INSPECTION. i never raised a refund. ONLY after you did not want to be found out by another expert in the field who would do the job by Code with safe materials (at my expense of over 1k Every can discern your character and verify that this is exactly what occurred. In your arrogance you you twist the facts.

See: Sun, Feb 19, 2017 at 8:35 AM and Sun, Feb 19, 2017 at 7:28 AM and prior attempts to reasonably work with you under the confines of the ordinances that apply.

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