Public Mediation

Tarpon Furniture-Dispute-#1040576

L. R. vs. Tarpon Furniture
15941 US Highway 19, Hudson, Florida, 34667-3654, United States
Amount Involved: $1,064.65
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Tarpon Furniture
    • Claimant Seeks: View.
    • Claim #: 1040576
    • Amount Involved: 1,064.65
    • Filed On: Jan 18, 2013
    • Posted On: Jan 29, 2013
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"When purchasing a bed at this store, I asked about their 6 month same as cash plan. They gave me papers to fill out without telling me it was an application for a credit card. I put the down payment on a credit card, why would I need another one. Is that legal?
Plus I'm not happy with their product and they refuse to take it back. I'm very unhappy with their customer service and do not want anything to do with them. I just want my money back."
...
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Additional Communication Between Claimant and Tarpon Furniture Hide
  • Feb 05, 2013, Claiming party added:

  • Mr. Bruce Wine, after reading your responds, I can see you have been misinformed. The first bed took 15 days to arrive. After 4 nights of it get softer and softer, it hurt my back. Ordered the exchange bed and waited 3 weeks before calling and asking for a delivery date. They could not find the paper work and said they would call back but never did.

  • Feb 05, 2013, Claiming party added:

  • Mr. Bruce Wine
    If you want more information please call me. I saved the recording of your managers ultimatum to me about the exchange.

  • Jun 18, 2014, Tarpon Furniture (responding party) added:

  • This bed was originally purchased in 2012. After this amount of time, there are certain steps you must go through for a warranty return. Comfort is not a warranty issue. The mattress must have defects. Mrs. Rozon should contact mattress marshalls to have this mattress inspected, and if it is a warranty issue, Serta will rectify this problem for her.

What Claimant Wants Hide
1. Refund: Purches of a bed Feb 02, 2013 $1,064.65
Cash total : $1,064.65
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Mrs. Rozon after delivery of her mattress decided that she did not like her bed. Although this was a special order, and special orders are noncancellable, we offered Mrs. Rozon the option of selecting another mattress. After a couple of weeks Mrs. Rozon chose a new mattress, which we ordered with the factory. Ten days after Mrs. Rozon chose her new mattress, she called to cancel the order of the new mattress. This was Mrs. Rozon's choice, if she wanted to keep the original mattress we have no problem with that. We also would have had no problem exchanging the mattress for the second one that she selected. We cannot control why Mrs. Rozon chose to cancel her second mattress and live with the first. If she had a problem she should have picked up the phone and called me personally so I may have been able to help her. Tarpon Furniture has been in business for thirty years and we will jump through hoops to try to satisfy our customers. Unfortunately, Mrs. Rozon did not want to be satisfied to her terms. Thank you for your concern and good efforts.

    Bruce Wine

    President
    Tarpon Furntiure"

This claim will remain posted until resolved.

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  • Comment: by ELizabeth Beverly Van Zyl — Online mediator
    • On: 05-23-2014
    View more
  • I also have a problem with Tarpon Furniture. Mr Wine is not his last name. It is one of the names he uses. He real name is Weintraub. Just wanted to let you know that he has several lawsuits that are againts him and Tarpon Furniture. You need to contact several agencys, and post thicomplaint on other websites. Research his name and his company. Good Luck!
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-30-2013
    View more
  • To answer your question about the credit card, usually financing offers from stores are credit applications. While this should have been made clear to you, that is typically what the standard financing agreements, as they are in essence extending you credit by doing financing. Now, in terms of the return refusal, are they stating a reason why the product cannot be returned? Unfortunately, the only information about a return policy on the website for the store indicates that customers should call the store to find out about particular return policies. Since you haven’t had much luck obtaining a refund through calling the store, perhaps writing a letter to the store, indicating this claim, may help get you some resolution. If you indicate that you are unhappy with the product and your service thus far, maybe they can assist you with the return and help you situation.
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