Public Mediation

Simplexity-Dispute-#2090029

S. W. vs. Simplexity
10790 Parkridge Blvd # 200, Reston, Virginia, 20191, United States
Amount Involved: $432.00
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"MY CHECKING ACCOUNT WAS CHARGED A 400.00 FEE WITHOUT MY PERMISSION. FOR A CELL PHONE DEVICE THAT IS STILL ACTIVE WITH VERIZON. I'VE BEEN WORKING WITH THEM SINCE MARCH 2013 TO GET THIS RESOLVED. THEY REFUSE TO REFUND ME MY MONEY. I'VE BEEN TALKING TO HAROLD AT SIMPLEXITY FOR A COUPLE OF WEEKS & WAS TOLD THAT IT HAD BEEN RESOLVED THAT I HAD DONE EVERYTHING I NEEDED TO DO. SIMPLEXITY STILL CALLED MY HOME SAYING I OWE THEM FOR A DEVICE THAT WAS NOT ACTIVE & IT IS STILL ACTIVE WITH THE SAME PROVIDER VERIZON."
...
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What Claimant Wants Hide
1. Refund: SENDING MY ACCOUNT INTO NEGATIVE May 28, 2013 $432.00
2. Other – Copy claim to regulators May 28, 2013 $14.99
3. Other – Pay for claim posting cost May 28, 2013 $7.99
4. Other – Physical delivery charges May 28, 2013 $2.99
Just make me happy!
Claimant invites Simplexity to make a fair offer to resolve this complaint.
Cash total : $457.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Our records indicate that on October 24, 2012, Ms. Willis placed an order online at our site, www.wirefly.com, for a Droid Incredible 2 phone with Verizon Wireless service. Ms. Willis accepted our Terms of Purchase when she submitted her order, including the ISD.

    Our Finance department received a deactivation notice from Verizon Wireless on February 6, 2013, regarding her Droid Incredible phone. Factors that can lead to an ISD being charged are stated in the attached Terms of Purchase.

    Ms. Willis breached the ISD by deactivating the purchased line of service within 181 days of the activation date, thereby causing the loss of Wirefly’s commission. Currently, Ms. Willis’s account is showing as active due to her reactivating her account as of March 15, 2013, however, it was the initial deactivation that has caused the ISD charge and Wirefly’s loss of commission. As a result, she is liable for repayment of the equipment discount provided to her at the time of purchase in the amount of $400.00.

    Ms. Willis was advised of her responsibility to pay the ISD charge, but refused to do so. On May 10, 2013, in accordance with our ISD Terms of Purchase, the credit card used to place the order was charged $400.00. As this amount is owed to us, we are unable to provide a refund.

    We hope this fully addresses the issue, however, should you have any additional questions please contact us via email at agencycompliance@cellstores.com.

    Sincerely,

    Chidi Onyeador
    Executive Escalations
    Simplexity, LLC
    "

This claim will remain posted until resolved.

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