Public Mediation

My Claim vs. Rose Gal Dispute

C. B. vs. Rosegal.Com
The Meridian 4 Copthall House, Station Square, Coventry, West Midlands, England, Cv1 2Fl, 8 Floor 2 Zhongxing Road Venture Industrial Cheng , Nanshanqu, 518052 Shenzhen, China
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"i placed an order al,ost 2 months ago and have not recieved it yet i have tried over and over to contact them but cant.. i have written and called several times with no results. they took my money and now have seemed to have dissappeared.my ticket number is T15082704848. they refuse to respond. i want my money back and i need for them to contact me. since my husband is an fbi agent i am ready to launch an investigation into this company"
...
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Additional Communication Between Claimant and Rosegal.Com Hide
  • Sep 13, 2015, RoseGal.com (responding party) added:

  • Dear chloe,

    Thank you so much for your recent review.
    We regret any inconvenience or frustration that your experience has caused you.

    We shipped out your order to you on 2015-08-07 and the shipping time is normally one month,however, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
    We have also sent you an email and offer you the solutions on this issue,please check and reply to us.

    You are a valued customer and we are committed to providing you with the best service possible.

    Best Regards
    Rosegal Customer Service

What Claimant Wants Hide
Just make me happy!
Claimant invites RoseGal.com to make a fair offer.
1. Other – Pay for claim posting cost Sep 26, 2015 $7.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from RoseGal.com. This claim will remain posted until resolved
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  • Contributed Solution: by Hafsa Durrani On 10-17-2015
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