Public Mediation

rent a center Dispute

M. R. vs. Rent-A-Center (Rockford, Il)
3818 W Riverside Blvd #127, Rockford, Illinois, 61101, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2986074
    • Amount Involved: N/A
    • Filed On: Aug 14, 2014
    • Posted On: Nov 17, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
View less
Rate or Review on Rent-A-Center...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I leased a living room set and tables from rent-a-center April 30,2013 Rental Agreement No.E1424862 the address is 3818 W Riverside Blvd Rockford ,IL 61101. My complaint is I was moving to a different resident I called rent-a-center to move the furniture because it's company policy that they move their items so that they aren't damage. I called the company on July 10 or 11 to inform them of my move they set an appointment for my items to be moved on the 14 a friend of mines meet them at my new place of resides to allow them in,when he called me he told me they had damage my sofa he also told me that the two guys called the manager from the store to look at the damage he informed my friend to tell me to call him. I talked to Brad about the situation for my sofa and my tables he send one of the mover guy back to fix the dinks on my tables for informed me that it was nothing they could do about my sofa. I called the corp. office in Plano TX. spoke to a young lady there explained my situation about the damage to my furniture in turn she told me that the Manager Byrant Anderson would get in touch with me and he never have so I need to know what do I do"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 07-14-2014 — moving to new reside
Additional Communication Between Claimant and Rent-A-Center (Rockford, Il) Hide
  • Sep 05, 2014, Rent-A-Center (Rockford, IL) (responding party) added:

  • I have still not heard from Ms. Reed. I have sent emails to her private email and tried to communicate through this channel. The legal department would like to resolve this matter with her. She can email me at chuck.blanchard@rentacenter.com. Or, she can call the store and they will try to work it otu with her.

  • Nov 07, 2014, Rent-A-Center (Rockford, IL) (responding party) added:

  • After the initial contact regarding the damage, our coworkers went to the home and repaired the table and a minor scratch on the couch; we were able to verify that in fact those were the scratched caused by our coworkers. After a few days Ms. Reed called and said she had found different scratches which were not there when we had been out to repair previously. Ms. Reed demanded a new couch a request that we respectfully denied because we are certain that we have met our obligation as to the damage caused during the move. We have made several attempts to contact Ms. Reed by email and telephone and she has failed to return any of our communication. please consider this matter resolved.
    Jose Rodriguez
    Paralegal
    Rent-A-Center

  • Nov 17, 2014, Claiming party added:

  • That is a lie your co- worker came and repaired the scratches on the table that they did the gentleman also said he was going to talk to the manager at the store because they had damage the sofa on the move. In term I talked to Chad he informed me that Brad was on vacation and he would get back to me when he get back to work and no that didn't happen. When that didn't happen I called the corpate office that's when I talked to a young lady I told her the situation she told me that Mr Bryant Anderson was out and she let him know of the situation and he would get back to me and that never happen.If you all wants to be a respectable business please stop the lying and stand by you policies

  • Nov 19, 2014, Rent-A-Center (Rockford, IL) (responding party) added:

  • Rent-A-Center believes that this issue is resolved. Our co-workers did come out to Ms. Reed’s home in order to address her concerns. Furthermore, Rent-A-Center does not feel that a new couch was warranted as demanded by Ms. Reed, the damage to the couch was minor and it was fixed during our initial visit. Rent-A-Center’s legal department and store have reached out to Ms. Reed numerous times as far back as August 28, 2014; we have attempted to reach Ms. Reed through PeopleClaim, Ms. Reeds’ personal email and her personal telephone and she has not responded to any of our messages or telephone calls. Rent-A-Center respectfully requests that this matter be closed.
    Jose Rodriguez
    Paralegal
    Rent-A-Center

What Claimant Wants Hide
What By When How Much
1. Repair: fix rip in back of sofa Aug 29, 2014 N/A
2. Replace: if can't repair rip please replace Aug 29, 2014 N/A
Just make me happy!
Claimant invites Rent-A-Center (Rockford, IL) to make a fair offer to resolve this complaint.
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Rent-A-Center (Rockford, Il): I emailed Ms. Reed at the email address I had, asking to start a discussion and resolve the complaint, but I have not heard back. My email address is chuck.blanchard@rentacenter.com, and I welcome the chance to work with Ms. Reed.
What By When How Much
1. TBD Sep 12, 2014 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim