Public Mediation

W.Y. vs. Amazon, / Odasan Gallery / Parazin

W. Y. vs. Odsan Gallery - Parazin Via Amazon
No 4, Lane 5, Est. Laowei, Dafen Oil Painting Village, China
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Statement of Claim
Claimant says:
"On April 11, 2016 I ordered from the Internet through Amazon a print of a famous Thomas Moran painting, "Solitude". I had looked it over carefully before ordering. It was sold by Pasrazin and mailed from China. It was touted to be accurate in its colors and of excellent quality
It arrived about 2 weeks ago.
The print looked like it was a copy of a copy of a copy etc. It was blurred. The colors were not as advertized with the highlights a bright orange and looks terrible on our wall. I can't beleive that this would pass as an accurate reproduction of a master as Thomas Moran would be to represent him in this unacceptable way.
I would like to have a print of this in an accurate reproduction of the original. The print was 16 by 22 inches. And as I stated was to have been of high quality and not discolored.
Whit Young"
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What Claimant Wants Hide
Just make me happy!
Claimant invites Odsan Gallery - Parazin via Amazon to make a fair offer to resolve this complaint.
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Respondent's Counteroffer


There has been no response to this claim from Odsan Gallery - Parazin via Amazon. This claim will remain posted until resolved
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  • Question: by Sonya Shore (413 points) — Mediation Student. Disputes Shouldn't End Up In Either Court Or Acrimony.
  • On: 08-05-2016
  • How much was the painting? It's not uncommon for cheap copies to be substantially "off" since the painter doesn't have access to the original or (often) even to a really high quality reproduction. If you paid a lot, you should expect a lot. If you paid a hundred or two, you should expect that the quality will probably not be the best. Solitude has a soft quality that may translate to blurry if not done well.

    Amazon is just the middleman and doesn't check quality much. I bought something that didn't work properly and Amazon just accepted the merchant's assurance that it did work, so that's life online, I guess.

    I can't say that I'd buy something like a painting without seeing it up close and personal, unless it was really cheap.  Art is just such a visceral thing. I'd hate to have to look at a bad copy of a piece I really love every day.

  • Question: by Mark Deuitch (154 points) — Ceo And Co Founder Of Peopleclaim.
  • On: 05-23-2016
  • Can you upload a photo of the print so we can see the quality issues you're referring to?
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