Public Mediation

My Claim vs. Northeast building products corporation Dispute

J. C. vs. Northeast Building Products Corporation
Philadelphia, Pa, Pennsylvania, United States
Amount Involved: Other terms
View less
Rate or Review on Northeast bui...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have sold my house and in the inspection one of the fifteen windows I bought with a guartnee for life has broken a seal. I go to settlement on Jan. 20th. I am a disabled person with Emphysemia and Osteoporosis. Jeffery Witkin, Executive Vice President says his company is closed until the 2nd of Jan and the glass makers are closed till the 15th. He says if I will bring the window to him between 7:00 and 8:00 AM he will have it fixed by 3:00pm. With my medical problems I can not set and wait that long. Also with this being winter, my house would get very cold. I asked if I could buy a window till he fixed mine and then he could pay me back. He says that he has stoped making this type and he has not one to bring one to me anyway. I can get one made here in Hammonton but it is going to cost over $100.00 and I live on social security. I am already loseing over $130,000 on the house because of the market. My doctor says I must move to a dryer climite so I can breath easer. I am sure a large business like his could either replace the window or pay for the company in Hammonton, NJ to fix the window."
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 09-22-2004 — I bought 15 windows
Additional Communication Between Claimant and Northeast Building Products Corporation Hide
  • Dec 30, 2011, Northeast building products corporation (responding party) added:

  • Our company is currently closed for the holidays till January 2nd. We are a company that has been in business since 1975 and always values its customers (we sell wholesale only to contractors and dealers), and always hope that our products are proforming well in the marketplace. Mr. Coverts' windows if ours were manufactured back in 2004 I guess (I say this as he has not even given us the time to look up his order and validate that its even our product). We do have lifetime warranties on the glass, and he is INCORRECT, as we still to this day manufacture a Trustgard window (I believe this is what he has) and we have printed warranties that detail how to go about getting replacement units when a failure (seal failure occurs), and they are on our products and our web site. Mr. Coverts postion is unfortunate that he is physically unable to come to our manufacturing facility, however we will be able to manufacture a new top sash and have it available for picking up. It appears that becasue HE has a settlement upcoming, he is looking for a swift replacement unit to be shipped. We do NOT ship glass and the units will break with handleing from UPS or another carrier.

    Mr. Covert should contact the selling company (Party-in this case Apex) and ask them to do the "leg work".

    Our warranty is fair, printed and easy to understand.

    We always do everythign we can to help any of our customers, direct or indirect.

  • Dec 30, 2011, Claiming party added:

  • He email me and asked me to withdraw the complant. I told him that after buying 15 windows he was treating a customer very bad. I also told him that I am going to have the window fixed here in Hammonton and if he wanted to do something he could help me in the cost which is going to be over $100. Now I will see what he has to say because I can not wait till the 15th because the people will reinspect the house before that since the settlement is on the 20th.

  • Jan 10, 2012, Northeast building products corporation (responding party) added:

  • We have returned from being shut down for the holidays and most of our new glass equipment is in place. We would be happy to honor our printed warranted and will remake a new top sash for Mr. Covert, not just insulated glass as required by our warranty.

  • Feb 05, 2012, Claiming party added:

  • The house is sold and I gave the owner $150 to replace the window because the company could not take care of the business because they were closed. They did not like my suggestion about spiting the cost. I now live in Nevada on the doctors suggestion. If he wants me to remove my complaint he can send the $150 because now that I have paid it I do not want to split the cost.

  • Feb 06, 2012, Northeast building products corporation (responding party) added:

  • Our company has a printed warranty which covers replacement costs only. We always have and always will replace any unit that fails under this warranty. Mr. Covert had every opportunity to fulfill our warranty, but chose not to do so. Any warranty claim could also be filed by the purchasing party (contractor/dealer) or the homeowner. We do not include trasnportation costs or fees, just cover the costs of replacement products. We do not reimburse anyone for replacement of same.

What Claimant Wants Hide
Just make me happy!
Claimant invites Northeast building products corporation to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Northeast building products corporation. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim