Public Mediation

My Claim vs. New York Times Digital Dispute (Failure to cancel subscription and inability to reach their 800 #)

T. J. vs. New York Times Digital
620 8th Ave, New York, New York, 10018-1618, United States
Amount Involved: $255.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2865707
    • Amount Involved: 255.00
    • Filed On: Nov 18, 2014
    • Posted On: Nov 29, 2014
    • Complaint(s):
      • Automatic subsription / membership renewal abuses
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I canceled the digital subscription months ago, and you are still billing me. I try to call you, but day after day your phone number (as printed on my Credit card statement) is busy and I am put into a long queue and then eventually your IVR hangs up on me.

Since I have no way to communicate with you, if I dont hear from you by email within 10 days, I will authorize my credit card to charge back all charges from you to my account."
...
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What Claimant Wants Hide
1. Recovery of Losses: 4 months at $30/month Dec 03, 2014 $120.00
2. Pay me for my time: 3 hours at $45/hr Dec 03, 2014 $135.00
3. Other – Pay for claim posting cost Dec 03, 2014 $7.99
Cash total : $262.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from New York Times Digital. This claim will remain posted until resolved
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