Public Mediation

A.K. vs. Mortgage Entitlement Counseling

A. K. vs. Mortgage Entitlement Counseling
6285 E Spring St Building #239, Long Beach, California, 90808-4020, United States
Amount Involved: $1,850.00
Complaint(s): Unfulfilled promises
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1852258
    • Amount Involved: 1,850.00
    • Filed On: Jun 07, 2016
    • Posted On: Jun 18, 2016
    • Complaint(s):
      • Unfulfilled promises
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Statement of Claim
Claimant says:
"Dr. Alexandre P. & Elena P. Kuzin
23-29 Ellington Road
Fair Lawn, NJ 07410

To whom it may concern:

Last year we got a letter from Mortgage Entitlement Counseling.
The later stated that due to recession in the housing market,
the lenders are instructed by the Federal Government to grant
$26 Billion in funding to qualified home owner.
This letter convinced us and we accepted invitation to participate
in this program to reduce our interest and principal loan balance.

Then we received the instructions "Document Preparation Services
for Loan Restructuring" (see attachments Preparation*.pdf) and
sent first check for commitment/starting deposit $750 (attachment Check1.pdf)
and second check as remainder of the retainer fee $1,100 (attachment Check2.pdf).

After completing the process, we got the letter from Compliance Officer
Thomas Chapman with "congratulations" for principal balance reduction of $52,500.00
(see attachment Financial_Relief.pdf). However, our Mortgage Company “Quicken Loans”
refused to reduce principal balance stating that there is no such Government Program.

We tried to call to Thomas Chapman several times to resolve the problem, but nobody answered. We request to reimburse $1,850 from Mortgage Entitlement Counseling.

Contact information:

Thomas Chapman
Compliance Officer
6285 E. Spring Street Building #239
Long Beach, CA 90808
800-999-8916 Office
949-461-2232 Direct
949-606-7205 E-Fax

Best Regards,
Alexandre and Elena Kuzin"
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Exhibits View
What Claimant Wants Hide
1. Refund: The retainer fee for the services Aug 07, 2015 $1,850.00
Cash total : $1,850.00
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Respondent's Counteroffer

There has been no response to this claim from Mortgage Entitlement Counseling. This claim will remain posted until resolved
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  • Question: by John K. Mitchell, Esq. (140 points) — Restraining Order Peace Advocate; Mediator Panelist, U.S. District Court; Los Angeles Superior Court. Call 562 688 0000.
  • On: 03-15-2017
  • Greetings,

    How does Mortgage Entitlement Counseling and Mr. Chapman feel about a full refund?  Furthermore, if such a refund were forthcoming, how long would it take to get paid over to your customer?

    These are my questions.

    Thank you,

    John K. Mitchell, Esq. 

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