Public Mediation

My Claim vs. Microsoft Corporation Dispute

D. C. vs. Microsoft Corporation
1 Microsoft Way, Redmond, Washington, 98052-8300, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3757616
    • Amount Involved: 232.00
    • Filed On: Sep 17, 2015
    • Posted On: Sep 28, 2015
    • Complaint(s):
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Claimant says:
"I purchased a $500 Xbox one in 2014. Last week Xbox one update that broke my xbox. They want me to pay for a repair even though their update was the culprit. They will only replace the console for $114. I didn't break it, they did, they need to fix it

Service order
SRX1304049822ID - My console is stuck on the green system loading animation"
Reply Have a similar problem?
  • 09-02-2015 — Xbox releases an update that boots my controller and makes it unusable
  • 09-04-2015 — Logged on website troubleshooted issue to no resolution
  • 09-19-2015 — Spent 2 hours with support agent who promised me a repair exception
  • 09-21-2015 — Xbox sends me an email no exception because out of warranty
Additional Communication Between Claimant and Microsoft Corporation Hide
  • Nov 29, 2015, Claiming party added:
  • Microsoft refused to repair my Xbox, so I had it repaired at my expense in the amount of $232.00 I would like to get this refunded from Microsoft.

What Claimant Wants Hide
1. cost of repairing my console Dec 14, 2015 $232.00
Cash total : $232.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Microsoft Corporation. This claim will remain posted until resolved
Offer History
Sep 26, 2015
Claimant's Terms of Settlement to Microsoft Corporation
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  • Comment: by Claimant On: 10-23-2015
  • I sent in my console for exchange to a refurbished, I got it back today and they said they cannot give me a refurbished because I had opened the xbox to clean it. Voids the warranty. They will refund my money in 4 weeks, yet I had to pay in advance for a replacement that didn;t happen. UNBELIEVABLE!
  • 0
  • Contributed Solution: by Kristen Tully On 10-14-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Steve Wonder On 10-07-2015
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Ms Sandra Jovan On 10-01-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Kristen Tully On 10-01-2015
If you are a party to this claim, click here.
Is this a fair resolution?
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