Public Mediation

My Claim vs. Microsoft Corporation Dispute

D. C. vs. Microsoft Corporation
1 Microsoft Way, Redmond, Washington, 98052-8300, United States
Amount Involved: $232.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3757616
    • Amount Involved: 232.00
    • Filed On: Sep 17, 2015
    • Posted On: Sep 28, 2015
    • Complaint(s):
      • Problem with a product
      • Customer service runarounds
View less
Rate or Review on Microsoft Cor...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I purchased a $500 Xbox one in 2014. Last week Xbox one update that broke my xbox. They want me to pay for a repair even though their update was the culprit. They will only replace the console for $114. I didn't break it, they did, they need to fix it

Service order
SRX1304049822ID - My console is stuck on the green system loading animation"
...
Reply Have a similar problem?
Claimant timeline (4) - Hide
  • 09-02-2015 — Xbox releases an update that boots my controller and makes it unusable
  • 09-04-2015 — Logged on website troubleshooted issue to no resolution
  • 09-19-2015 — Spent 2 hours with support agent who promised me a repair exception
  • 09-21-2015 — Xbox sends me an email no exception because out of warranty
Additional Communication Between Claimant and Microsoft Corporation Hide
  • Nov 29, 2015, Claiming party added:

  • Microsoft refused to repair my Xbox, so I had it repaired at my expense in the amount of $232.00 I would like to get this refunded from Microsoft.

What Claimant Wants Hide
1. cost of repairing my console Dec 14, 2015 $232.00
Cash total : $232.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Microsoft Corporation. This claim will remain posted until resolved
Offer History
Sep 26, 2015
Claimant's Terms of Settlement to Microsoft Corporation
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Claimant On: 10-23-2015
    View more
  • I sent in my console for exchange to a refurbished, I got it back today and they said they cannot give me a refurbished because I had opened the xbox to clean it. Voids the warranty. They will refund my money in 4 weeks, yet I had to pay in advance for a replacement that didn;t happen. UNBELIEVABLE!
  • 0
  • Contributed Solution: by Kristen Tully On 10-14-2015
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Steve Wonder On 10-07-2015
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Ms Sandra Jovan On 10-01-2015
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Kristen Tully On 10-01-2015
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim