Public Mediation

Pamela Bierbaum vs. Mattress Firm (Headquarters)

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Failed Delivery-Make This Right-Stressed!!!!!!

P. B. vs. Mattress Firm (Headquarters)
10201 Main St, Houston, Texas, 77025-5229, United States
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Statement of Claim
Claimant says:
"First thing my delivery was scheduled for Sunday.  I received a call on Thursday stating my delivery was scheduled for Friday.  So, I phoned the store @ 990 South Abeline Street, Aurora, CO  several times and told Jun & Sterling I can’t take off from work and that my delivery was supposed to be for Sunday not Friday.  I called on Sunday to make sure that we were still on and that everything was ok.   I spoke with Sterling on Sunday a few times and he assured me that my mattress would be delivered as scheduled between 2:30pm – 4:30pm.  I made sure everything was ready for the delivery including taking my box spring out to the dumpster (doing you guys a favor) and put my old mattress back on the bed frame (which sags now due to not having the box spring).  I put my dog in her kennel and dragged my 6 food cat condo, her litterbox, food and my scared cat into the bathroom and locked her in.  AFTER 4 hours, still no delivery, NO contact from anyone, NO courteous call.  I heard someone knock on my door at 9:30pm Sunday night.  5 HOURS LATER!!! REALLY. I'm sleeping with a dog and cat that are roaming the house. I still did not receive a CALL from anyone Sunday OR Monday, NO MESSAGE, NO EMAIL.  I had to call you guys on Monday AFTERNOON and reschedule my delivery for SATURDAY because some of us work 60 hours a week and cant take off from work.  So now I have to wait another week.  UNACCEPTABLE, DISAPPOINTMENT.  You guys didn’t even apologize or try to re-schudule the delivery this week.  YOU have stressed out both of my animals on Sunday, for no reason and NOW I have to sleep on my sofa for a whole week."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Mattress Firm (Headquarters) to make a fair offer.
1. Other – Pay for claim posting cost Jul 16, 2019 $14.99
2. Other – Physical delivery charges Jul 16, 2019 $4.99
Cash total : TBD
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mattress Firm (Headquarters). This claim will remain posted until resolved
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