Complaint History & Business Rating for Mattress Firm (Headquarters)

10201 Main St, Houston, Texas, 77025-5229, United States.

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Scale: A+ to F
  • Officer(s): Mr. John Eck

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Mattress Firm (Headquarters)’s Complaint History (5):

5 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Pamela Bierbaum vs. Mattress Firm (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a product
    Claimant says:First thing my delivery was scheduled for Sunday.  I received a call on Thursday stating my delivery was scheduled for Friday.  So, I phoned the store @ 990 South Abeline Street, Aurora, CO  several times and told Jun & Sterling I can’t take off from work and that my delivery was supposed to be for Sunday not Friday.  I called on Sunday to make sur...
    • Claim
    • Seeking:

    Tyronne S vs. Mattress Firm

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Problem with a product
    • Problem with a service
    Claimant says:I PURCHASED A MATTRESS AND BOX SPRING FROM MATTRESS FIRM ON 05/16/14 THAT CARRIED A 5 YEAR WARRANTY. FOR THE LAST 6 MONTHS I HAVE BEEN HAVING PROBLEMS WITH THE MATTRESS SAGGING ON EACH END. MY WIFE AND I HAVE TRIED ON SEVERAL OCASSIONS TO CONTACT SOMEONE FROM MATTRESS FIRM TO FILE A COMPLAINT REGARDING THIS ISSUE BUT TO NO AVAIL. FINALLY AFTER WEE...
    • Claim
    • Seeking:

    My Claim vs. Mattress Firm Dispute

    For:
    • "I just feel ripped off."
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Poor Value for Money
    Claimant says:On 7/19/2012, we purchased a top mattress for our Cal King Size bed from the above firm, and we only purchased the top part as our bottom part was still good. We had originally bought our frame from this store back some 8 years ago. On the above date, the delivery company brought the top mattress and took our old mattress away. The top mattress ...
    • Claim
    • Seeking:

    mattress firm-Dispute-#7535229

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:I bought a mattress and apparently they sent the wrong one. After sleeping on it one night and discovering it was way too soft, I called the manager to see what could be done about swapping it out. I was told by the manager that TN law wouldn't let them take it back and so I was stuck with it, and I could call my state representive about the law. I...
    • Claim
    • Seeking:

    TempurPedic celebrity queen size bed

    For:
    • Marketing / Promotion
    • Questionable Business Practices
    Claimant says:Dear Sir/Madam I responded to the below ad and when I contacted the store and talked to Ray I was assured the mattress was still available I called him again when I was halfway from my location to the store (about 20 miles away) and asked him where the store was located from the Wal-Mart store that I am familiar with, I was told across the street...

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