Public Mediation

Lexus of Orange Park-Dispute-#3983577

M. N. vs. Lexus Of Orange Park
7040 Blanding Blvd, Jacksonville, Florida, 32244, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"The Worse Buying Experience in our Entire Lives. The OLD BAIT and SWITCH.I'm turning them into the AG office!!! Seniors!!!! Please think before you buy from these people!!! We were not born yesterday. We own a Lexus and love it. After over 13 years it was time to buy a new car. I began to shop around and was given an excellent quote by our local dealer. We did a bit more internet research via truecar.com and it listed this dealership as meeting our financial purchase price goal. I called and spoke with Jabari Fowler, he asked us to give him an opportunity to beat the price we had gotten from our local dealer. This dealership was over 2.5 hours away and I explained to Mr. Fowler we were not in the best of health and this was going to be a very long and difficult drive for us. I asked him to make certain he had what we were looking for which was a RX 350 NO WHITE NO RED!!! I quoted him the price from our local dealer he begged me to hold off even tho we were getting ready to walk out the door, this was at approx. 1:45 pm. Jabari called back and said YES! I have a Gold one, (our first chose) YES! I have a silver one! YES I have a gray one! And, here's the price $ XXXXXX; beating the quoted price by just over 2k. I said we will be there and are leaving now. We walked in approx 4 in the afternoon. Fowler was with people but came out of his office and said someone would be with us shortly to show us the cars.. We waited and waited and WAITED and WAITED. Finally, Fowler comes back out and says someone will be right with you. NO ONE came. Another 1/2 hour past and finally someone came out and drove us out to the lot to look for the cars we came to see. We could not find ONE. Back inside we go, about 20 minutes later a sales person named Mark says he'll show us the cars since Fowler is still busy. So he takes us out in the golf cart drops us off and says look at this row and that one, are assignment was to check all their prices, in the heat, one of us recovering from a heart attack and cancer and we are just left to go car to car looking for the cars that Fowler said he had.. We could find NONE. BACK AGAIN into the office when Mark says he's going to help us. The same thing, back into the cart that takes you to no where other than cars that were priced thousands more than Fowler quoted us. It was hours after we arrived, we did nothing but running around to find nothing. NOT one time did Mark or ANYONE check the computer for inventory!!!! That says so much doesn't it? We had our own financing, I had worked for a dealership before and knew this was a simple, easy no hassle transaction. However Fowler turned it into a Switch and Bait and NOT ONCE after all the hours we were there did the manager come and speak to us. Like it was a big game, to them. Mark gave me a lecture about forgiveness, not appreciated at all, as this was physically demanding on us, and we saw their attempt to emotionally wear us down. Unbelievable and we truly hope for the sake of other seniors that the Attorney General's Officer will take our complaint seriously enough. EVERY car that Fowler claimed he had did NOT exist! NOT ONE, except, a WHITE one! White being the color with the absolute NO without question. We ended up settling for a car, feeling ripped off and unhappy, not even having test drive the car, I know we should have just walked away, the only good experience was the finance person, Rocky. Bless him. Shame on Jabari Fowler and Shame on the GM for not defusing this situation. While Mark helped us, I know the business to well to know why he was sent in. I don't want to hear about God, I don't want to know anything personal about you, I just want what you promised me. We got a quick 5 minutes show on what was what on the car, the clock wasn't even set when we drove it off the lot. No test drive, and yes, again, we should have just walked away, but by this time it was after 9 pm, and it wasn't the car that was the problem, it was the disgraceful, distasteful, horrible treatment we received from this dealership."
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Exhibits View
Additional Communication Between Claimant and Lexus Of Orange Park Hide
  • Sep 03, 2013, Claiming party added:

  • lexus of orange park offered us a service package worth $1800. it would be 4 years or 50k miles, including all oil changes, main servicing for i.e. 10k...20k etc. all were to be included with what we agreed to, according to their GSM. however, when we rec'd a copy of this so called FREE gift as a result of what we have been through with them, it was an application for the maintenance program!!! CHECKED OFF was the amount to be financed was over $1500!!! it said nothing about giving up this as a resolve, which we had agreed to. IF WE WOULD SIGN IT AND RETURN IT WOULD and DOES appear we would OWE THEM!!! we were also told that we could use the lexus dealer closer to us for the serving as to get to lexus of orange park is over 320 miles round trip, who would do that for an oil change? so it was very kind of them to say we could use the dealership that is within 25 miles of us. however, that never happened. when we rec'd the attached copy of the service agreement a you can see for yourself payment type is FINANCED!!! not FREE at all!!! and financed by whom other than....LEXUS?? we called immediately and was told by Rocky one of the finance managers it would immediately be fixed and sent to us overnight mail, that was on or about AUG 27th, 2013 and here we sit with nothing. next step is the Atty General Office and the BB. i really thought they would settle this matter an keep to their word. this is a pure and simple example of what they continue to do to us. another bait and switch. COME ON just do what you say you are going to do. although now, since they have indicated and proven they were not sincere with their effort to resolve this matter this solution is no longer acceptable to us as a resolve. shame on them and shame on lexus corp for letting this dealership treat people this way. when one spends 45k on a car one does expect at least minimal service, although the amount of money spent shouldn't really matter at all. SOMEONE HELP US PLEASE!!!!!!!

  • Sep 30, 2013, Claiming party added:

  • Lexus of Orange Park did all they could to rectify this situation after Adrian Miron stepped in. They kindly gave us an extended warranty and it was done correctly and now we can finally be happy with our purchase. It took a bit of time, however, when the situation finally got into the correct hands it was resolved in a day. It was not extended service package that made us so happy it was the way Miron handled the situation

What Claimant Wants Hide
Just make me happy!
Claimant invites Lexus Of Orange Park to make a fair offer.
1. Other – Copy claim to regulators Sep 02, 2013 $14.99
2. Other – Pay for claim posting cost Sep 02, 2013 $7.99
3. Other – Physical delivery charges Sep 02, 2013 $2.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Lexus Of Orange Park. This claim will remain posted until resolved
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