I can't even figure out what this business does. When I Googled 'Land Air Water,' up popped Land Air Water Legal Solutions, which is a reputable PA law firm specializing in environmental law. Since the address on this complaint is in Oklahoma, I then checked Land Air Water Bureau. Up came a bizarre site full of flowery and incredibly vague language asking for "donations" for its services.
In my opinion this business is skating close to very thin ice indeed. It appears to me that it may be hoping to be mistaken for the Legal Solutions company, since otherwise its name bears no real relevance to its practice. The impression I get is that the owner got into doing research for their own legal problems and is now packaging that research for other people--despite not being a lawyer and not comprehending anything much about the cut-and-paste legal language they're handing out at a very stiff price, sorry, "donation."
I am willing to admit that I may be wrong about all this and it is simply my opinion, but I personally believe that this is sufficiently dodgy that the claimant should talk to the Oklahoma Bar Association (okbar.org) about whether the company is practicing law without a license. They will be able to properly investigate.
Another sign of (again, in my opinion) a very dodgy business is that it asks for donations, although it's apparently not a non-profit; and it specifically doesn't take PayPal. Why would any company NOT take PayPal and/or a credit card? Because the buyer has some protections with PayPal and any credit card, and sketchy businesses never want any possibility of being forced to make a refund. Either that, or PayPal has already dismissed them as clients.
The Land Air Water Bureau site clearly states that it has a money-back guarantee. Yet the claimant has asked for their $1,500 back if the agreed services weren't provided, and Land Air Water Bureau has continued its practice of neither responding nor refunding. Unless the business has now made good and the claimant simply has failed to close the claim, regulators may well consider that to be fraudulent.
OK "hosts" many businesses that are located in other states or other countries. My guess is that the owner of this business is located in a different country, which is why they use a mailbox facility instead of a physical address. Regardless, the registry company is supposed to verify identity and collect info that is then available to regulators, I believe.
Whether or not the claimant wishes to report this company to the Bar (and unless this complaint has in fact been resolved but not properly closed) I would recommend:
For the business:
Refund the claimant's $1,500
For the claimant, if the business does not/has not refunded the money:
1) Contact your bank or other payment source to see if it's possible to retrieve your funds
2) File a complaint with the FTC, being sure to mention the money-back guarantee (which I have screen-shotted) and the "donation" issue.
3) File a complaint with the Oklahoma Attorney General and the Attorney General of whatever state you live in.