Public Mediation

KitchenAid - Whirlpool Corp.

S. D. vs. Kitchenaid - Whirlpool Corp.
Customer Exerperience Center MD 8080, 553 Benson Rd, Benton Harbor, Michigan, 49022-2664, United States
Amount Involved: $1,500.00
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Kitchenaid - Whirlpool Corp.
    • Claimant Seeks: View.
    • Claim #: 2026242
    • Amount Involved: 1,500.00
    • Filed On: Nov 06, 2013
    • Posted On: Nov 17, 2013
    • Complaint(s):
      • Problem with a product
View less
Rate or Review on KitchenAid - ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"My built-in Kitchenaid refrigerator KSSC42FMS went south while I was on vacation. I lost a side of beef plus all that was in the frig. Now, it seems to be a big problem to repair because the circuit board W10219463 is not available for 6 to 8 weeks. My model is 5 plus years old which seems way too soon to go out. This is a very high end refrigerator and I am very upset about it. The odor left in the refrigerator may never be remedied. I certainly hope the reordered board lasts a long time."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Kitchenaid - Whirlpool Corp. Hide
  • Apr 03, 2017, KitchenAid - Whirlpool Corp. (responding party) added:

  • According to our records, this refrigerator was purchased in March of 2006 making the unit over 11 years old. Your model has a two year full warranty. In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owner’s time frame of responsibility. You are more than 9 years outside of that warranty period. Please see the section under KITCHENAID will not pay for; number 5 which reads, “Any food or medicine loss due to product failure.” As our warranty excludes food loss and you are substantially outside of the warranty period; your request for compensation is respectfully denied. A copy of the manufacturer's warranty on this model is attached.

What Claimant Wants Hide
1. Recovery of Losses: Meat and cost of circuit board Nov 21, 2013 $1,500.00
2. Other – Copy claim to regulators Nov 21, 2013 $14.99
3. Other – Pay for claim posting cost Nov 21, 2013 $7.99
4. Other – Physical delivery charges Nov 21, 2013 $2.99
Cash total : $1,525.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "According to our records, this refrigerator was purchased in March of 2006 making the unit over 11 years old. Your model has a two year full warranty. In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owner’s time frame of responsibility. You are more than 9 years outside of that warranty period. Please see the section under KITCHENAID will not pay for; number 5 which reads, “Any food or medicine loss due to product failure.” As our warranty excludes food loss and you are substantially outside of the warranty period; your request for compensation is respectfully denied. A copy of the manufacturer's warranty on this model is attached."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 02-18-2016
    View more
  • I no longer buy Whirlpool appliances, ever. A fridge door quite literally fell off because the hinges were too weak to support the weight of milk etc (items that the door shelves were specifically made to fit); the glass stove top cracked across; the dishwasher burned out fast. In each case the appliance was just outside the warranty and Whirlpool was unresponsive to my calls and letters. An appliance is an expensive purchase and should be fit for the purpose it's made (and sold) for.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim