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My Claim vs. International Travel Solutions

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M. N. vs. International Travel Solutions
3265 Falls Pkwy Ste D, Branson, Missouri, 65616-4022, United States
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Statement of Claim
Claimant says:
"Sent a letter to stop deductions,as we are unable to use supposed benifits.  Same address as on internet     and as contract reads thats the thing to do and letter was returned so we would like all our money back plus all the $69.00 we paid quarterly since April 8th,1917"
Reply Have a similar problem?
  • 04-17-2017 — purchase from Travel Solutions
Exhibits View
Additional Communication Between Claimant and International Travel Solutions Hide
  • May 24, 2019, International Travel Solutions (responding party) added:
  • Please review our attached response

  • May 24, 2019, International Travel Solutions (responding party) added:
  • Please review our attached response

What Claimant Wants Hide
1. Refund: Purchase price + quarterly Jun 01, 2019 $3,020.00
2. Other – Pay for claim posting cost Jun 01, 2019 $14.99
Just make me happy!
Claimant invites International Travel Solutions to make a fair offer to resolve this complaint.
Cash total : $3,034.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "May 24, 2019

    RE: Claim #1636136-266184: Merle Nylander

    International Travel Solutions is a licensed and bonded travel fulfillment company that has made a significant investment in technology to provide a platform that allows consumers the ease of use and creates a comparative pricing module which in turn enables consumers to make a fully informed decision on discounted travel accommodations. To ensure a satisfactory experience for all members, ITS not only provides a white glove service but also removes all commissions in order to offer accommodations at net rate.

    International Travel Solutions does not directly sell products and/or services to consumers. ITS works with different sales entities to market our platform and services. ITS does not receive any money paid to these entities and therefore we are unable to authorize a refund. ITS receives a quarterly fee of $69.00 which has been cancelled as requested by Mr. Nylander.

    To date, ITS has not received any phone calls and/or request from Mr. Nylander for assistance with his membership. In the event Mr. Nylander would like to review the savings offered, ITS Reservations Management would be glad to assist him with how to take advantage of his membership benefits as well as the price match guarantee policy provided within his contractual agreement.


    International Travel Solutions


This claim will remain posted until resolved.

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  • Contributed Solution: by George Maxwell On 06-03-2019
    International Travel solutions should review specific issues with travel booking company and negotiate on their customer's behalf. More...
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