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Claimant offers
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Public Mediation
My Claim vs. International Travel Solutions
- 10% of recovery offered for best resolution
M. N.
vs.
International Travel Solutions
3265 Falls Pkwy Ste D, Branson, Missouri, 65616-4022, United States
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Customer or Client
- vs
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International Travel Solutions
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Chad
3265 Falls Pkwy Ste D, Branson, Missouri, 65616-4022, United States
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Are you this party?
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-
- Status:
In Negotiation
This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction.
Suggest a resolution to help these parties reach a settlement.
- View response from: International Travel Solutions
-
-
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Statement of Claim
"I Just Feel Ripped Off."
Customer Service Runarounds
Problem With A Service
- Service wasn't completed as promised
- Poor customer service
Parties' Opinions:
Claimant says:
- 04-17-2017 — purchase from Travel Solutions
- PC Merle Nylander PDF View
Additional Communication Between Claimant and
International Travel Solutions
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Claimant agrees to resolve this matter under the following proposed terms of settlement.
- Status:
Seeking public comment/suggestions
This claim has posted for public comment and negotiation. It will remain posted
until resolved to the claimant's satisfaction.
Suggest a resolution to help these parties reach
a settlement.
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International Travel Solutions
is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal,
or request additional information.
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1. Refund: Purchase price + quarterly
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Jun 01, 2019
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$3,020.00
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2. Other – Pay for claim posting cost
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Jun 01, 2019
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$14.99
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Just make me happy!
Claimant invites
International Travel Solutions
to make a fair offer to resolve this complaint.
Status:
Seeking public comment/suggestions
This claim has posted for public comment and negotiation. It will remain posted
until resolved to the claimant's satisfaction.
Suggest a resolution to help these parties reach
a settlement.
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Great! We'll notify claimant and International Travel Solutions of your feedback.
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*In the event this company is operating under bankruptcy protection, see notice
at the bottom of this page.
Response from
International Travel Solutions
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Respondent's Counteroffer
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-
International Travel Solutions to claimant
- Status:
Rejected
Respondent has rejected claimant's terms. This claim will remain posted until mutually
acceptable terms are agreed to.
The claimant's settlement terms were rejected with the following explanation:
"May 24, 2019
RE: Claim #1636136-266184: Merle Nylander
International Travel Solutions is a licensed and bonded travel fulfillment company that has made a significant investment in technology to provide a platform that allows consumers the ease of use and creates a comparative pricing module which in turn enables consumers to make a fully informed decision on discounted travel accommodations. To ensure a satisfactory experience for all members, ITS not only provides a white glove service but also removes all commissions in order to offer accommodations at net rate.
International Travel Solutions does not directly sell products and/or services to consumers. ITS works with different sales entities to market our platform and services. ITS does not receive any money paid to these entities and therefore we are unable to authorize a refund. ITS receives a quarterly fee of $69.00 which has been cancelled as requested by Mr. Nylander.
To date, ITS has not received any phone calls and/or request from Mr. Nylander for assistance with his membership. In the event Mr. Nylander would like to review the savings offered, ITS Reservations Management would be glad to assist him with how to take advantage of his membership benefits as well as the price match guarantee policy provided within his contractual agreement.
Sincerely,
International Travel Solutions
"
This claim will remain posted until resolved.
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Note: only actionable resolution suggestions count for the free RHU; comments are welcome but don’t qualify for the free offer.
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The store should accept the returned item and offer the claimant a $20 gift
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Thank You. Your comment will be forwarded to the concerned parties.
International Travel solutions should review specific issues with travel booking company and negotiate on their customer's behalf.
More... Vote for thisInternational Travel Solutions has made a reasonable response, but it doesn't go nearly far enough.
Why can't the claimant use the benefits? Are they not as described (which is common) or is the claimant terminally ill, or similar? Most complaints I read or hear about travel booking companies state that the buyer is promised massive discounts, but can either not get bookings in a timely fashion (or for the dates requested) or can get much cheaper rates on their own. I would strongly recommend that the claimant adds more detail, or the company contact him/her and asks for those details.
If the benefits weren't as they were described at the ITS sales pitch, then International Travel Solutions should contact the fulfillment company on their customer's behalf to ask for a refund. These packages often cost in the thousands and deliver nothing. If International Travel Solutions is an honest broker, they should be extremely concerned about the product they are selling.
I'm glad to see that ITS has stopped the quarterly fees, but it needs to go further. It must have its customer's contact information, so it should not wait to hear from him.
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