Public Mediation

My Claim vs. Curtis International - Igloo Ice Maker Dispute

M. W. vs. Igloo Ice Maker
Curtis International Ltd, 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, Canada
Amount Involved: $126.40
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I bought an Igloo ice maker for my friend's birthday.She wanted one for a long time. She was so thrilled to get it,but it broke down in three months.My friend returned the ice maker and they gave her a new one. The new one broke down in September 2015.She has tried to work with the company to give her help and they are not cooperating.She doesn't want another Igloo,because of its track record. It had a year's warranty.My friend is so discouraged. Can you help? Thank you! P.S. I am 83 years old and feel so bad because I bought it for her in full faith that it would make her birthday one to remember.I don't drive any more so I ordered the Igloo online. My friend picked it up at Walmart in Orlando.

\"
...
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What Claimant Wants Hide
1. Refund: Igloo Ice Maker--Curtis International Oct 30, 2015 $126.40
2. Other – Pay for claim posting cost Oct 30, 2015 $7.99
Just make me happy!
Claimant invites Igloo Ice Maker to make a fair offer to resolve this complaint.
Cash total : $134.39
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Respondent's Counteroffer

There has been no response to this claim from Igloo Ice Maker. This claim will remain posted until resolved
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  • Question: by Awais Leghari — Online mediator
    • On: 11-08-2015
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  • The ice maker broke down for a second time. Does this problem occur normally with other customers? Surely, the claimant must have access to reviews about the product and she would have made an informed decision before purchasing a product that costs significantly.

    The company replaced the first ice maker, but it refused to replace the second one. The question is, why did it refuse assistance the second time? Was your friend using the ice maker in a way it was not supposed to be used?
  • Question: by Hafsa Durrani (40 points) — Online mediator
    • On: 11-08-2015
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  • how long did the second ice maker last before breaking down?
    also what is the company saying to your friend? as in are they also refusing to repair the damaged the product? are they giving her any reasons for not wanting to help?
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