Public Mediation

My Claim vs. Home Depot -Stuart, Fl

M. P. vs. Home Depot (Headquarters)
2455 Paces Ferry Rd SE, Atlanta, Georgia, 30339-1834, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Claimant says:
"A salesman came out and measured 3 bedrooms and 1 bathroom for windows. i signed for what I believed was 3 bedroom and 1 bathroom window. We were told we had to sign up that day to get 20% When they came out to install I was told I was only getting 4 windows because one bedroom had 2
windows in it. I could not get any resolution for Home Depot. I was charged for 6 windows (as the salesman told me when i signed the contract) When i told him this he said no he only put in for 4 windows. I reminded him he measured all my windows and why would i not replace my master bedroom and only do the bathroom. I feel this was a bait and switch. i would have never agreed to pay $3803 for 4 windows."
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Additional Communication Between Claimant and Home Depot (Headquarters) Hide
  • Mar 05, 2017, Claiming party added:
  • Still have not received a gift card promised since December 2016

What Claimant Wants Hide
Just make me happy!
Claimant invites Home Depot (Headquarters) to make a fair offer to resolve this complaint.
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Respondent's Counteroffer


There has been no response to this claim from Home Depot (Headquarters). This claim will remain posted until resolved
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  • Question: by J Petaluma (4976 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
  • On: 08-29-2016
  • This sounds absolutely bizarre. Can you attach the contract? If the salesman measured all windows it is very strange that he would not price the package with all the windows that were measured.

    You are right, that is quite a lot of money for windows unless they're specialty windows or large windows. I haven't priced windows at Home Depot but I've priced them at Lowe's, and the kind of windows you get discount packages on are much less expensive, installed.

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