Public Mediation

My Claim vs. Home Depot P O Box 790328 St. Louis, Mo63179

E. M. vs. Home Depot (Headquarters)
2455 Paces Ferry Rd SE, Atlanta, Georgia, 30339-1834, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1894898
    • Amount Involved: 980.00
    • Filed On: Feb 16, 2019
    • Posted On: Feb 27, 2019
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"An original order was places with Home Depot for Shutters.  They contracted with a company  to service the order.  The shutter were not made per my instructions to the sales person.  The Shutter company refunded part of the cost for the shutter and stated that Home Depot would process the remainder of the refund.  I have not been able to speak with anone from Home Depot other than a customer service representative.  I do not have any merchandeis, I dicovered that the shutters were not made per my instruction, so they were not left by the installer.  The compamy said originally the I would have to sign a waiver to have the shutters constructed per my instructions to the sales person.  Later they informed me that they could not produce the shutters per my specifications.  Home Depot responded that they would not remove the charge from my card. 
The company that Home Depot contracted with to provide the service issued a credit for $510.00 of the $1490.00 total charge
The sales person wrote an 18 month intrest free charge, however Home Depot is allowing only 6 months without interest.  These charges are for merchandise that I do not have.  "
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What Claimant Wants Hide
1. Refund: Shutters Aug 01, 2018 $980.00
2. Other – Pay for claim posting cost Aug 01, 2018 $14.99
Cash total : $994.99
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Home Depot (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 02-27-2019
    Comedy of errors on Home Depot's part - if it hasn't been corrected, contact CFPB and state Attorney General More...
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