Public Mediation

D.Y. vs. Federal Warranty Service Corporation

D. Y. vs. Federal Warranty Service Corporation - Assurant
P.O. Box 105689, Atlanta, Georgia, 30348-5689, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5791073
    • Amount Involved: N/A
    • Filed On: Oct 18, 2020
    • Posted On: Oct 29, 2020
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"The following letter was sent regarding their claim that the problem was cosmetic and therefore not covered by the extended warranty we purchased to cover the gas stove appliance. If there is a chance that the flaking could cause cancer then it should not be classified as cosmetic.

October 9, 2020

Windy Monfort
P.O. Box 105689
Atlanta, GA. 30348-5689

Dear Ms. Monfort,

I am writing to you on behalf of my wife Janice Young and in response to your letter of August 4, 2020. The contract we signed refers to pre-existing conditions which did not exist when we signed the contract. Also, it’s not just cosmetic for the following reason which I quote from,
“Unfortunately, there is some debate about whether or not nonstick pans cause cancer. A man-made chemical known as perfluorooctanoic acid (PFOA) is used in the manufacture of nonstick coatings. The American Cancer Society reports that there is actually very little PFOA in finished cookware, but some studies have linked the chemical to cancer. It's generally agreed that if nonstick coatings do create a cancer risk, it likely increases when the coating gets scratched or starts to peel.”
If we fail to get a positive response by October 18, 2020, I will be including this letter with my complaint to the BBB in Atlanta, GA.


D Ralph Young
Janice L. Young"
Reply Have a similar problem?
Additional Communication Between Claimant and Federal Warranty Service Corporation - Assurant Hide
  • Nov 16, 2020, Claiming party added:
  • Assurance has changed their position and issued a check for replacement. Thank You

  • Nov 19, 2020, Claiming party added:
  • Claim has been resolved to our satisfaction. Thanks for your help

What Claimant Wants Hide
What By When How Much
1. Replace: Gas Stove Grill Nov 02, 2020 N/A
1. Other – Pay for claim posting cost Nov 02, 2020 $14.99
Cash total : $14.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Federal Warranty Service Corporation - Assurant. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 11-02-2020
    File complaint against manufacturer, and a second complaint with the CPSC. More...
If you are a party to this claim, click here.
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