Public Mediation

Janet Veloz vs. Epi Exoticcar Paintworks

EPI Exoticar Paintworks fails to "Total Auto with Frame Damage", ripped off customer 4/17/15.

J. V. vs. Epi Exoticar Paintworks
2901 S Highland Dr Ste 10E, Las Vegas, Nevada, 89109-1054, United States
Amount Involved: $11,770.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7288604
    • Amount Involved: 11,770.00
    • Filed On: Apr 25, 2016
    • Posted On: May 06, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"They repaired my car from an accident on 3/26/15, and released the car back to me on 4/17/15. I asked them at least "2" times if the car had "frame damage", and they indicated that it did NOT. This was not the truth, and I later found out by a "Auto Loss Appraisal", that it was written in the repair estimate in such a way (that you would need an appraiser) to decipher the estimate. If I had known up front that the car had frame damage, I would have negotiated with GEICO (the insurance company accepting liability for the claim) that they WRITE OFF THE VEHICLE AS A TOTAL LOSS. At first, I thought the car looked repaired, but after driving it for awhile, (and returning to ExoticCar Paintworks) they put the car up on a rack and indicated that they couldn't find anything wrong or not assembled correctly on the car. It seemed very unsafe to drive around in a car that wasn't repaired to "pre-accident" condition. At the time of the accident 3/26/15 my car was worth $30K, and I had to "wholesale" it out at a loss of $11,500.00, plus the cost of the Appraisal of $270.00. I think Exoticar Paintworks is responsible for my loss, and I think they should reimburse me for a total of $11,770.00 at a minimum. Knowing what they knew at the time of need, they should have told GEICO this was a total loss."
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What Claimant Wants Hide
1. Recovery of Losses: Devaluation of 2008 SC430 May 31, 2016 $11,770.00
2. Other – Copy claim to regulators May 31, 2016 $14.99
3. Other – Pay for claim posting cost May 31, 2016 $7.99
4. Other – Physical delivery charges May 31, 2016 $12.98
Cash total : $11,805.96
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Respondent's Counteroffer

There has been no response to this claim from EPI ExotiCar Paintworks. This claim will remain posted until resolved
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  • Question: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 05-17-2016
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  • I looked up frame damage and if the frame was truly damaged, that does seem to be a worry. From Carfax: 

    "Damage to the car’s body is always concerning because it can affect passenger safety if it is involved in another accident.

    In modern unibody vehicles with crumple zones that protect the passenger compartment, this is because once the crumple zones have been damaged they are permanently weakened. If the car crashes, these crumple zones will behave unpredictably, which can also cause the airbags to deploy at the wrong time.

    Underlying structural weaknesses can mean that greater damage is caused to the car in an accident."

    Are you saying that you believe that the company hid the frame damage because they wanted the repair work and Geico overlooked it because they didn't want to write it off? I'm not sure from what you've written. How did you come to decide that there had been frame damage? Was it driving wrong, so then you got an appraisal? What are the qualifications of the appraiser? What did Geico say about it? Have you discussed it with them?

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